James Townsend
Hollywood,FL
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
ADLI
Fort Lauderdale, FL
01.2025 - Current
- Leadership & Development: Motivate, mentor, and supervise staff; train team members to improve performance.
- Operational Control: Oversee daily store procedures, including inventory management, cash management, and merchandising according to company standards.
- Operational Efficiency: Efficiently manage daily operations, including opening/closing the store and maintaining cleanliness.
- Team Support: Lead by example by performing all team roles (cashiering, stocking, cleaning) due to lean staffing.
- Customer Experience: Deliver excellent customer service and resolve issues efficiently.
- Performance Tracking: Maintain high productivity standards to achieve sales targets and control expenses.
Director of Operations
Chick-fil-A
Miami, FL
08.2023 - 12.2024
- Operational Excellence: Ensure consistent execution of restaurant systems, including drive-thru, kitchen, and catering, to meet or exceed Chick-fil-A standards.
- Leadership Development: Recruit, train, coach, and develop team leaders and members, creating a strong talent pipeline.
- Financial Performance: Manage labor costs, food waste, and inventory, utilizing sales forecasts to maximize profitability.
- Culture & Guest Experience: Cultivate a positive, remarkable environment for staff and customers, ensuring high-quality service.
- Strategy Implementation: Collaborate with the Owner/Operator to implement long-term goals and operational systems for continuous improvement
Store Manager
Walgreens
South Florida, Puerto Rico
02.2007 - 05.2023
- Invigorated customer experience via championing exceptional service, personalized attention, prompt responses, and exceeding expectations, leading to increased satisfaction.
- Mastered organization and daily planning through effectively prioritizing tasks, delegating responsibilities, setting goals, and using time management and effective communication.
- Spearheaded efficient Walgreen store operations through inventory management, stock accuracy, product placement optimization, and systematic restocking.
- Streamlined operations with innovative strategies and advanced technology, boosting efficiency and productivity organization-wide, reinforcing people-centric practices for employee success.
- Utilized effective communication channels to ensure transparency across all levels.
- Cultivated a high-performing team by selecting, training, and developing members.
- Delivered exceptional customer/patient experiences, adhering to company policies.
- Pioneered innovative business planning strategies for growth opportunities.
- Scaled store performance via strategic merchandising and asset protection.
- Surpassed expectations with data-driven business performance management.
- Ensured safe work/shopping through hazard-free environments maintenance.
- Facilitated personal development training for team members.
- Regional Asset Protection Partner (09/19-Present)
- Prior Experience: Casual Male XL Retail, Store Manager; Oakwood Hospital, Shift Leader
Education
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Metropolitan State University
01-2018
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Central Michigan University
Mt. Pleasant, MI01-2005
Endorsed Diploma - College Preparation Courses
David Mackenzie High School
Detroit, MI01-2002
Skills
Technologies: Excel, Teams, PowerPoint, Word, OneNote, POS Systems
Communication & Interpersonal Skills: Effective verbal, written, and active listening skills are crucial for collaborating and delegation
Leadership & Motivation: Inspiring teams, delegating tasks, fostering a positive environment, and mentoring staff for career development
Strategic Thinking & Planning: Analyzing complex situations, setting goals, anticipating risks, and aligning team activities with company objectives
Decision-Making & Problem-Solving: Addressing challenges, managing ambiguity, and making sound, timely decisions to keep workflows running efficiently
Conflict Management: Resolving disputes within teams constructively
Time Management & Organization: Scheduling, setting priorities, and ensuring efficient workflow
Technical & Data Literacy: Utilizing data analytics, business intelligence tools, and understanding industry-specific technology
Financial Competence: Developing and managing budgets, tracking expenditures, and analyzing performance metrics
Certification
Licensed Life and Annuity Agent; Certified Pharmacy Technician
TECHNOLOGIES, CERTIFICATIONS, & PROFESSIONAL DEVELOPMENT
Professional Development: Coursework in Psychology and Sociology, Central Michigan University, Mount Pleasant, MI; Coursework in Business Management, MSU, Detroit, MI
Timeline
Assistant Manager
ADLI
01.2025 - Current
Director of Operations
Chick-fil-A
08.2023 - 12.2024
Store Manager
Walgreens
02.2007 - 05.2023
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Metropolitan State University
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Central Michigan University
Endorsed Diploma - College Preparation Courses
David Mackenzie High School