James Townsend
Rexburg,ID
Summary
Professional with high standards and focus on achieving results. Skilled in sales techniques, persuasive communication, and customer relationship building. Strong team collaborator, adaptable to changing needs, and dependable.
Overview
3
3
years of professional experience
Work History
Waiter
Baris Pasta And Pizza
05.2021 - 10.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Waiter
IHOP
04.2023 - 07.2023
- Everything included at IHOP as well as:
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Worked at any time of the day, most often through the entire night.
- Spent many shifts taking care of the entire front of the restaurant by myself when others went home early.
Waiter
Hudson's On The Bend
07.2023 - 10.2023
- Everything included at IHOP as well as:
- Obtained experience working at a fine-dining restaurant, giving customers an experience rather than just a meal.
- Spent my time focused on upselling customers to bring up the average PPA.
Meat Server
Tucanos Brazillian Grill
10.2023 - 03.2024
- Participated in ongoing training to stay current on industry trends, product knowledge, and food safety practices.
- Increased sales by promoting featured products and sharing personal recommendations based on customer preferences.
- Streamlined order preparation process with careful planning and coordination among team members, leading to shorter wait times for customers.
- Optimized workflow within the department by implementing effective time management strategies that reduced downtime between tasks.
Door-to-Door Sales Representative
Vantage Marketing
03.2024 - 09.2024
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Brought in $100k revenue for the company over the course of the summer.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TX05-2023
Skills
- Guest Relations
- Phone Inquiries
- Waiting Tables
- Customer Service
- Sales
- Building rapport
- Persuasion techniques
- Objection handling
Timeline
Door-to-Door Sales Representative
Vantage Marketing
03.2024 - 09.2024
Meat Server
Tucanos Brazillian Grill
10.2023 - 03.2024
Waiter
Hudson's On The Bend
07.2023 - 10.2023
Waiter
IHOP
04.2023 - 07.2023
Waiter
Baris Pasta And Pizza
05.2021 - 10.2022
High School Diploma -
Pflugerville High School
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