Summary
Personable, results-driven professional with talent for driving team performance and implementing effective operational strategies. Knowledge of regional market trends combines with expertise in resource allocation and team leadership. Focused on fostering growth and achieving business objectives through innovative solutions and strong team collaboration.
Overview
25
25
years of professional experience
Work History
Regional Branch Manager
DSS Holdings - Job Squad
04.2022 - Current
- Managed budgets to ensure financial stability and profitability for the regional branch.
- Collaborated with other regional branches to share best practices and achieve overall company goals.
- Delivered exceptional customer service by resolving issues promptly, listening to feedback, and making necessary improvements.
- Developed high-performing teams by recruiting top talent, providing ongoing training, and promoting a collaborative work environment.
- Streamlined operations by identifying areas for improvement, reducing redundancies, and optimizing resources.
- Expanded market presence with targeted outreach strategies that attracted new business opportunities.
- Boosted client satisfaction rates through personalized attention to their needs while maintaining strict confidentiality standards.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Enhanced communication within the team through regular meetings, clear expectations, and open channels for feedback.
- Increased branch revenue by implementing effective sales strategies and fostering strong relationships with clients.
- Implemented efficient processes for managing daily operations including personnel scheduling, inventory control, and financial reporting.
- Established solid connections with local community partners that resulted in increased visibility for the branch as well as potential referrals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
District Manager
Shoe Show Inc.
08.2007 - 04.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
Assistant General Manager of Human Resources
Macy's - Federated Department Stores
04.2000 - 08.2007
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Education
BBA - Business Management
05-1992
Skills
- Operations management
- Staff development
- Sales management
- Branch operations management
- Excellent work ethic
- Customer service
- Team player
- Goals and performance
- Training and development
- Strong team-builder
- Attention to detail
- Customer relationships
Timeline
Regional Branch Manager - DSS Holdings - Job Squad
04.2022 - Current
District Manager - Shoe Show Inc.
08.2007 - 04.2022
Assistant General Manager of Human Resources - Macy's - Federated Department Stores
04.2000 - 08.2007
University of Central Arkansas - BBA, Business Management
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