JAMES TRANTHAM
East Lansing,MI
Summary
Proven customer service expert with a track record of delivering exceptional service and process optimization at Amazon. Excelled in communication and technical skills, achieving 'Most 5-Star Reviews' twice. Skilled in teamwork and problem-solving, consistently enhancing customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Lifeguard
Local Community Pool
05.2025 - Current
- - Maintained constant surveillance of pool areas to ensure guest safety and respond quickly to emergencies.
- - Delivered high-quality customer service by enforcing pool rules in a courteous but firm manner.
- - Performed regular water tests, first aid, and cleaning duties to uphold safety and sanitation standards.
- - Worked collaboratively with team members to coordinate coverage and maintain an organized aquatic environment.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Server Assistant
Ford's Garage
05.2025 - Current
- - Supported servers by pre-bussing tables, delivering food and drinks, and anticipating guest needs.
- - Ensured a clean and organized dining environment by resetting tables quickly during peak hours.
- - Communicated effectively with kitchen and front-of-house staff to maintain efficient workflow.
- - Contributed to guest satisfaction and team success during high-volume shifts.
In-Home Delivery Customer Service Rep.
Amazon
04.2024 - 12.2024
- - Provided exceptional customer service by ensuring timely and accurate deliveries while maintaining a professional demeanor.
- - Entered customer homes to set up packages, demonstrating strong communication and interpersonal skills.
- - Recognized as a top performer, earning 'Most 5-Star Reviews' for two consecutive months.
- - Represented the Amazon brand by upholding high standards of service and professionalism.
Education
No Degree - Advertising Management
Michigan State University
East Lansing, MI05-2028
High School Diploma -
Canton High School
Canton, MI05.2023
Skills
- Customer Service - Communication - Time Management - Problem Solving
- Teamwork - Technical Skills - Multitasking and Organization
- First aid
- CPR and AED training
- Lifeguard certification
Accomplishments
Most 5-Star Reviews Award, Amazon - Two Consecutive Months
Awards
Most 5-Star Reviews Award, Amazon - Two Consecutive Months
Timeline
Lifeguard
Local Community Pool
05.2025 - Current
Server Assistant
Ford's Garage
05.2025 - Current
In-Home Delivery Customer Service Rep.
Amazon
04.2024 - 12.2024
No Degree - Advertising Management
Michigan State University
High School Diploma -
Canton High School