James Trayser
Denver,CO
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
11
11
years of professional experience
Work History
Shift Leader
Cheba Hut Toasted Subs
Denver, Colorado
02.2019 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
Valet
Towne Park
Denver, CO
07.2017 - 02.2019
- Greeted customers and opened doors for them upon arrival.
- Assisted customers with their luggage to and from their vehicles.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
Host
Brothers Bar
Lonetree, CO
08.2016 - 07.2017
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed incoming calls during busy shifts.
- Checked identification for guests who appeared under age 21.
Shift Leader
Jersey Mikes
Highlands Ranch, CO
10.2014 - 08.2016
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Fry Cook
Steak N Shake
Centennial, CO
09.2013 - 10.2014
- Prepared menu items such as corndogs, french fries, onion rings, chicken and other deep fried foods.
- Stocked and restocked food items on the line.
- Followed all safety and sanitation guidelines when handling food and cleaning kitchen areas.
- Cooked orders according to customer specifications within established time frames.
- Operated deep fryers safely while cooking food items as per customer requests.
Education
Bachelor of Arts - Music Performance
MSU Denver
Denver, COSkills
- Operations Support
- Equipment Troubleshooting
- Customer Service Management
- Production Reporting
- Role Modeling
- POS System Operation
- Team motivation
Affiliations
- Music production
- Bicycle riding
- Video games
Accomplishments
- Eagle Scout
References
References available upon request.
Timeline
Shift Leader
Cheba Hut Toasted Subs
02.2019 - Current
Valet
Towne Park
07.2017 - 02.2019
Host
Brothers Bar
08.2016 - 07.2017
Shift Leader
Jersey Mikes
10.2014 - 08.2016
Fry Cook
Steak N Shake
09.2013 - 10.2014
Bachelor of Arts - Music Performance
MSU Denver