Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Trisler

Henderson

Summary

Dynamic Customer Service Manager with over a decade of experience in retail management, known for driving sales growth and enhancing customer satisfaction through innovative strategies. Demonstrates strong leadership and problem-solving skills, effectively streamlining operations and improving team performance. Committed to fostering a customer-centric environment and pursuing continuous service improvement.

Overview

16
16
years of professional experience

Work History

Customer Service Manager

Dog Supplies Outlet
04.2018 - Current
  • Scheduled staff, enhancing store productivity
  • Raised sales by 15% in first year
  • Improved stock availability, reducing wait times
  • Analyzed sales trends to optimize inventory levels, ensuring improved stock availability and reduced customer wait times.
  • Resolved customer complaints proactively, transforming challenges into opportunities and strengthening client loyalty.
  • Fostered a collaborative team environment, empowering staff to deliver exceptional customer service and elevate overall store performance.
  • Mentored team members, fostering a culture of continuous improvement and empowering staff to exceed customer service expectations.

Production Technician

Transcontinental
08.2013 - 02.2018
  • Set up and operate production equipment – Ensured high-quality output – Calibrated tools – Troubleshoot issues – Enhanced productivity
  • Conducted thorough inspections of finished products, ensuring compliance with quality standards and minimizing customer complaints.
  • Trained fellow technicians on equipment operation, fostering a knowledgeable team and improving overall production reliability.
  • Maintained precise calibration of production equipment, ensuring consistent quality and adherence to operational procedures.

Customer Service Specialist III

Office Depot
09.2009 - 08.2013
  • Greet and assist customers, ensuring satisfaction
  • Describe and demonstrate merchandise use
  • Recommend and locate products, enhancing sales
  • Manage transactions, maintain cash register accuracy
  • Inventory and requisition stock to meet demand

Education

High School Diploma -

John F. Kennedy
Fremont, CA
06.2009

Skills

  • Customer Satisfaction
  • Conflict Resolution
  • Retail Operations
  • Team Leadership
  • Flexibility

Timeline

Customer Service Manager

Dog Supplies Outlet
04.2018 - Current

Production Technician

Transcontinental
08.2013 - 02.2018

Customer Service Specialist III

Office Depot
09.2009 - 08.2013

High School Diploma -

John F. Kennedy

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