James Trudeau
Las Vegas
Summary
Results-driven leader with a 20 plus year background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture. Able to implement systems that optimize Corporate and Local Safety, Productivity, and Operational Goals. Adept at utilizing P&L statements to assist with achieving Financial targets. Proficient in formulating long-term business strategies and translating corporate vision into actionable plans for Team members. Proven track record with building and maintaining relations with Union workgroups
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director and General Manager
United Airlines
03.2019 - Current
- Oversaw daily operations across multiple departments of union employees as well as business partners ensuring seamless coordination and efficient execution of tasks.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Ensure a strong Company and Union relationship through consistent meetings
- Established the Company brand in the community through community events and volunteerism.
- Oversight of AGM, Supervisors, administrative personnel, a Ramp and Customers service groups of 300 employees
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Increased employee participation in safety initiatives by creating an incentive program that recognized individual contributions to a safer workplace.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Developed Leadership Team members through mentoring and coaching to foster productive and engaging work environment as well as stimulating personal and career growth
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated with cross-functional teams on the development of business continuity plans, ensuring minimal operational disruption during emergencies or unforeseen events.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
Assistant General Manager
United Airlines
03.2019 - Current
- Company Overview: Largest of United's non-hub locations operating an average of 40 daily flights and an overall yearly operating budget of 34 million dollars
- Worked closely with Corporate, Airport, Federal, State, and Local entities to ensure compliance by implementing procedures that reduced OSHA injuries by 25% and '0' aircraft damages
- Designed and implemented safety review boards on all mishaps and near mishaps to reduce negative trends and build on positive ones
- Coordinated safety and security training and tabletop exercises to better educate the Supervisory and Union workforce on best practices
- Utilized all Corporate safety reporting tools Flight Safety Awareness Program, Ground Safety Awareness Program, Safety Management Systems, and all other related data points to analyze trends and implement measures to correct
- Leading and developing a dynamic team of 10 Supervisors directly managing a workforce of 330 union employees executing the day-to-day operations
- Developing departmental strategies delivering strong results with safety and service standards along with staffing, financial, and performance targets
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Operations Manager Customer Service and Ramp
United Airlines
03.2013 - 02.2019
- Company Overview: One of the highest of United's 7 HUBs with yield
- Gateway to Asia and averaging 300 daily non-stop International and Domestic flights
- Leading a team of 12 Supervisors as they directly managed the day-to-day operations with direct oversight of nearly 600 employees overall
- Providing leadership and direction to Supervisors and Union labor workforce; maximizing productivity and output within the collective bargaining agreement rules
- Improved OSHA recorded injuries by 15%, Lost time injuries by 23%, and Aircraft damages by 7% year over year with the implementation of initiatives aimed at risk management, and Hazard elimination
- Drove an increase in safety training by 30% around Move Smart, risk assessment, and Root Cause Analysis
- Coordinated all aspects of safety investigations Collaborating with all Senior stakeholders at the Corporate and Local levels
- Achieved getting our Location compliant in all areas of safety metrics qualifying for a Silver Safety certification
- Collaborating and maintaining a strong working relationship with, Managers, Supervisors, airline employees, Union Reps, and Business partners while maintaining a high level of dignity and respect
- One of the highest of United's 7 HUBs with yield
- Gateway to Asia and averaging 300 daily non-stop International and Domestic flights
General Manager
United Airlines
03.2010 - 04.2013
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Teaming with Local Airport Leaders, Business Partners, Union Leadership, State and Local Governments, and Peer groups of other United locations to ensure strong deliverables around safety, employee, and financial targets
- Posted year-over-year improvements in all key metrics each year
- Spearheaded increased electrical ground equipment reducing fuel spend by 25% saving $4,800 yearly
- Managed budget development, forecasting, and financial reporting processes to track progress toward organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed strategies and business models for determining appropriate facilities, staffing, and training requirements to achieve station operational targets
- Cultivated strong relationships with clients, vendors, and airport partners to ensure long-term success and loyalty.
- Monitored financial performance, strategically set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Operations Manager
United Airlines
02.2004 - 04.2010
- Company Overview: A HUB location of 200 International and Domestic daily non-stop
- A HUB location of 200 International and Domestic daily non-stop
Education
General Business Studies -
Enter the name of the educational institution
05.2015
Skills
- Team Management & Leadership
- Strategic Planning
- Training
- Mentoring and Development
- Issue Resolution
- Strong Verbal and Written Communication and Presentation Skills
- Customer Experience
- Budget Planning
- P&L Management
- Community Engagement
- Employee Recognition
- Accountability
- Microsoft Excel
- Power Point
- Microsoft Access
- Quick books
- Outlook
- Teams
- Oracle
- People Soft
Websites
Accomplishments
- Led the United Next growth team for the Domestic Line stations collaborating with Corporate Network planning, Corporate Real Estate, and Ground equipment to ensure growth plans could be phased in with minimal impact
- Oversaw the largest Superbowl operation for United in one of it's line stations. Success measured with no damages or injuries
- Collaborated with airport leadership, Corporate network planning, and sales to usher in the 1st Formula 1 event in Las Vegas
- Invited to sit on the board of directors for the Tucson Board of Conventions and Tourism
- Developed and promoted multiple Leaders over the past two years to elevated roles
- United Las Vegas was the Safety Rodeo champion for the system two consecutive years
- Full Safety and compliance audit this past year with no findings
- Internal security and training audits with no findings
Additionalinformationvolunteeringexperience
- General Manager, Tucson, AZ, Leading a team of 2 Supervisors 50 employees executing the day-to-day operations. Teaming with Local Airport Leaders, Business Partners, State and Local Governments, and Peer groups of other United locations to ensure strong deliverables around safety, employee, and financial targets. Posted year over year improvements in all key metrics each year. Designed and implemented a full financial controls checks and balances process to correct previous Leadership shortfalls. Spearheaded increased electrical ground equipment reducing fuel spend by 25% saving $4,800 yearly.
- Volunteer, OnLok, San Francisco, CA, 2018, Regularly volunteered with this non-profit organization at a retirement center.
- Coordinator, Adopt a Highway, Tucson, AZ, 2010, 2013, Coordinated quarterly events sponsored by UNITED.
- Board Member, Tucson Board of Tourism and Conventions, Tucson, AZ, 2011, 2013
- Volunteer, Square Food Bank, 2019
Certificationstraining
- Ground Security Coordinator, United Airlines, Chicago, IL, 04/01/20
- OSHA 10, CAL OSHA, San Francisco, CA, 03/01/18
- Cause Mapping, Think Reliability, Newark, NJ, 02/01/18
Certification
- Current Ground Security Coordinator
- Real Reliability Root Causes Mapping certified
- OSHA 30 certified
- CPR and AED certified
Timeline
Director and General Manager
United Airlines
03.2019 - Current
Assistant General Manager
United Airlines
03.2019 - Current
Operations Manager Customer Service and Ramp
United Airlines
03.2013 - 02.2019
General Manager
United Airlines
03.2010 - 04.2013
Operations Manager
United Airlines
02.2004 - 04.2010
General Business Studies -
Enter the name of the educational institution