Summary
Overview
Work History
Education
Skills
Certificationstraining
Certification
Additional Career Experience
Timeline
Generic
James Trudeau

James Trudeau

Las Vegas,NV

Summary

Motivated and Results-driven Director of Operations at United Airlines with expertise in strategic planning and team leadership. Achieved a 25% reduction in OSHA injuries through enhanced operational efficiency and improved customer satisfaction. Proficient in Microsoft Excel, mentoring, and budget planning, while effectively implementing technology solutions to streamline processes. Aiming to leverage these skills in driving further organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Director of Operations

United Airlines
Las Vegas, US
10.2023 - 06.2025
  • Oversaw daily airline operations, ensuring quality service and operational efficiency. Increased on-time flight departures and arrivals by 15% through performance incentives and daily strategy meetings.
  • Reduced injury rates by 7.5% by forming safety and hazard review committees.
  • Improved employee satisfaction survey results by 13% with customer signature touchpoints initiative and new technology adoption.
  • Achieved all targets within $23 million budget by decreasing personnel spending by 18% and operational costs by 13% through contract renegotiations.
  • Established compliance framework that reduced regulatory risks by 40% and ensured adherence to laws.
  • Led the senior airport leadership committee to develop contingency programs for baggage system failures, reducing lost baggage by 23%.
  • Provided coaching and development opportunities to direct reports, resulting in multiple promotions.
  • Collaborated with Corporate sales securing local business travel contracts increasing revenue by 15%

Assistant General Manager

United Airlines
Las Vegas, US
03.2019 - 03.2023
  • Reduced employee turnover by 18% year over year through effective coaching of 17 M&A team members.
  • Implemented performance coaching programs, enhancing team productivity by 22%.
  • Conducted budget analysis to identify cost-saving opportunities, achieving 12% reduction in operational expenses while ensuring service quality.
  • Delivered exceptional customer service, consistently surpassing service level agreements with an average feedback score of five.
  • Managed scheduling and staffing for a 20/7 operation, optimizing shift coverage and reducing overtime by 15%.
  • Monitored key operational goals, achieving 98% or higher on quarterly targets for three consecutive years.
  • Oversaw negotiations and management of SLAs with diverse vendor business partners.
  • Coordinated staff scheduling and resource allocation for optimal operational efficiency.
  • Trained new employees on company policies, safety procedures, and customer service standards.

Sr. Manager Customer Experience

United Airlines
San Francisco, US
02.2013 - 03.2019
  • Designed and implemented customer experience reporting platform, increasing satisfaction scores by 10%.
  • Established safety advocacy team to identify trends and enhance preventative protocols, achieving 3% yearly improvement in injury and damage rates.
  • Designed and implemented leadership development program for new supervisors, facilitating multiple promotions to senior management positions.
  • Collaborated with the Club business partner to overhaul the food program and service standards increasing satisfaction surveys by 25%

General Manager

United Airlines
Tucson, AZ
02.2010 - 03.2013
  • Led a team of managers and supervisors overseeing daily operations and ensuring compliance with company standards
  • Conducted performance evaluations and managed staff schedules to enhance productivity.
  • Developed and implemented operational policies, establishing clear goals for the team.
  • Managed budgets and forecasts to achieve consistent financial targets.
  • Achieved 9.75% increase in customer satisfaction scores through targeted initiatives.

Education

Some College (No Degree) - Business And Managerial Economics

Jackson Community College
Jackson, US

Skills

  • Team leadership and project management
  • Strategic planning and execution
  • Mentoring and development
  • Effective issue resolution
  • Strong verbal and written communication
  • Customer experience strategy
  • Budget analysis & P&L oversight
  • Community engagement initiatives
  • Employee development and advancement
  • Accountability and ownership
  • Microsoft Office Suite proficiency
  • Financial software expertise
  • Vendor negotiations
  • Sales campaign management
  • Data analysis
  • Experience in sales
  • Change management

Certificationstraining

  • Ground Security Coordinator, United Airlines, Chicago, IL, 04/01/20
  • OSHA 10, CAL OSHA, San Francisco, CA, 03/01/18
  • Cause Mapping, Think Reliability, Newark, NJ, 02/01/18

Certification

  • Root Causes Mapping
  • OSHA 10 and 30
  • Ground Security Coordinator

Additional Career Experience

  • Regional Route Sales Manager
  • Commercial Bus Line fleet service management
  • Limo Transportation Sales
  • Project Management

Timeline

Director of Operations

United Airlines
10.2023 - 06.2025

Assistant General Manager

United Airlines
03.2019 - 03.2023

Sr. Manager Customer Experience

United Airlines
02.2013 - 03.2019

General Manager

United Airlines
02.2010 - 03.2013

Some College (No Degree) - Business And Managerial Economics

Jackson Community College

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