Summary
Overview
Work History
Education
Skills
Timeline
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James Tsirtsis

Murrieta,CA

Summary

Food service professional with wine background, and expertise in general operations management, special events, staff development and training,recruitment and vendor negotiations. Extensive experience in menu design,food preparation and food safety,sanitation protocols and budget management.Detail-oriented team player with strong organizational skills with ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

41
41
years of professional experience

Work History

Restaurant Manager/Partner/Wine and Beverage Director

Citrus City Grille
12.2011 - 04.2022
  • Managed 80+ front of house personnel for two restaurants (casual fine dining with wine bar and sports bar).
  • Developed wine and bar program that increased beverage profits by 300% within year of implementing. This was for restaurant, catering, and retail.
  • Created and ran wine list of 1800+ bottles. Controlled all beverage purchasing, pricing, and inventory. Built up verticals. Created tasting classes to increase team knowledge.
  • Prepped large menu rollouts and changes. Designed menus, created pricing, and worked extensively with 'point of sale'.
  • Hosted monthly wine, alcohol, and beer events and tastings. Worked with many distributors.
  • In charge of creating and executing Taste of WA wine dinner with 7+ course for 125 people.
  • Was in charge of creating training program and 'Standard Operating Procedures' for all front of house positions.

Restaurant Owner

Citrus Cafe
05.2007 - 12.2011
  • Supervised daily activities of restaurant and 35 employees.

Restaurant Owner/Operator

Lakeview Cafe
08.1993 - 05.2007
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
  • Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
  • Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
  • Managed payroll, daily deposits, and cost controls.

Partner/Chef Manager

Waterfront Cafe
10.1988 - 08.1993

Unit Manager

Spires Restaurant
01.1981 - 08.1988

Education

Certificate - Winemaking

UC Davis
Davis, CA
03.2020

Certificate - Wine Studies

UC Irvine
Irvine,CA
03.2007

Extension Certificate - Marketing Communications

UC Irvine
Irvine,CA
02.1990

No Degree - PSYOPS

JFK School of Special Warfare/US Army
North Carolina
04.1992

Skills

  • Natural leader, confident employee, well versed in professionalism
  • Business operations expertise and passion for customer service
  • Hospitality service expertise
  • Special Events
  • Guest relations management
  • High-volume dining
  • Teamwork and exceptional interpersonal skills
  • Distinguished in many levels of customer service
  • Marketing and advertising
  • Enterprising and industrious
  • Organized

Timeline

Restaurant Manager/Partner/Wine and Beverage Director

Citrus City Grille
12.2011 - 04.2022

Restaurant Owner

Citrus Cafe
05.2007 - 12.2011

Restaurant Owner/Operator

Lakeview Cafe
08.1993 - 05.2007

Partner/Chef Manager

Waterfront Cafe
10.1988 - 08.1993

Unit Manager

Spires Restaurant
01.1981 - 08.1988

Certificate - Winemaking

UC Davis

Certificate - Wine Studies

UC Irvine

Extension Certificate - Marketing Communications

UC Irvine

No Degree - PSYOPS

JFK School of Special Warfare/US Army

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James Tsirtsis