Charles Boyter
Advance,NC
Summary
With a proven track record at Atrium Wake Health, I excel in staff training and development, enhancing team efficiency, and elevating customer satisfaction. My expertise in inventory management and problem-solving led to significant operational improvements. Skilled in fostering team collaboration, I drive performance and achieve targets through strategic planning and effective communication.
Overview
25
25
years of professional experience
Work History
Control Desk Supervisor
Atrium Wake Health
05.2022 - Current
- Improved communication between departments by implementing new protocols that facilitated smoother collaboration among team members.
- Created a welcoming atmosphere at the Control desk by maintaining a clean, organized workspace and offering friendly assistance to guests upon arrival.
- Trained new employees on company policies, procedures, and software systems, ensuring a seamless transition into their roles.
- Managed team schedules to ensure adequate coverage during peak hours and reduce overtime expenses.
- Conducted regular performance reviews with staff members, identifying areas for improvement and creating actionable development plans.
- Streamlined control desk operations for increased efficiency and improved patient experiences.
- Established relationships with providers to grow and retain relationships.
Operating Room Inventory Coordinator
Atrium Wake Health
11.2018 - 05.2022
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Performed data entry and completed proper paperwork.
- Maintained an up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Enhanced warehouse organization by redesigning storage layouts and implementing a barcode system for easy tracking.
- Worked closely with purchasing department to monitor supplier performance metrics, ensuring continued alignment with company objectives.
- Purchased new supplies in line with projections and current inventory levels.
- Devised and implemented efficient processes for production tracking and inventory control.
Operations Manager
Xanitos
03.2016 - 10.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Branch Manager
L.Fishman&Son
10.1999 - 05.2015
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Education
Associate of Science - Health Care Administration
Southern New Hampshire University
Hooksett, NH07-2027
High School Diploma -
Davidson Community College
Lexington, NC06-1991
Skills
- Staff training and development
- Task delegation
- Policy enforcement
- Employee evaluation
- Decision-making capacity
- Customer service
- Problem-solving
- Time management
- Telephone and email etiquette
- Verbal and written communication
- Training and mentoring
- Team building and supervision
- Administrative skills
Timeline
Control Desk Supervisor
Atrium Wake Health
05.2022 - Current
Operating Room Inventory Coordinator
Atrium Wake Health
11.2018 - 05.2022
Operations Manager
Xanitos
03.2016 - 10.2018
Branch Manager
L.Fishman&Son
10.1999 - 05.2015
Associate of Science - Health Care Administration
Southern New Hampshire University
High School Diploma -
Davidson Community College
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