James Tugbe
Wilmington,DE
Summary
A dynamic professional with a proven track record at Crothall, I excel in utilizing power equipment and maintenance skills alongside exceptional team building and active listening abilities. Demonstrated success in enhancing customer relationships and workplace efficiency. Specializes in waste removal and fostering a safe, clean environment through meticulous attention to detail and proactive problem-solving. Talented professional with experience providing exceptional housekeeping services in a variety of settings. Adept at providing superior customer service and maintaining a hygienic, safe, and healthy environment for patients. Proven ability to follow established protocols to ensure a high standard of cleanliness. Accomplished professional with experience in environmental services. Reliable and dependable with excellent attention to detail and organizational skills. Committed to providing a clean and safe environment for all clients. Experienced in all housekeeping facets, including deep cleaning, dusting, vacuuming, and mopping.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Stocking Crew Member
Boscov's
12.2024 - 01.2025
- Expedited product restocking during peak hours to minimize empty shelf spaces and maximize sales opportunities.
- Demonstrated strong attention to detail by consistently verifying product information against inventory lists before stocking shelves, resulting in an accurate and well-maintained sales floor.
- Optimized storage space utilization within stockrooms, organizing products for easy access during restocking tasks.
- Supported management in implementing new procedures or policies related to stocking operations, ensuring consistent adherence across the team.
- Promoted efficient workflow among crew members by dividing responsibilities evenly according to individual skills and strengths.
- Completed assigned tasks ahead of schedule while maintaining high-quality standards in product presentation and stock organization.
Delivery Driver
DoorDash
09.2024 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate product deliveries.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Successfully avoided time delivery delays by carefully planning the best routes.
EVS HOUSEKEEPER
Crothall
01.2019 - 08.2024
- Utilized knowledge of cleaning supplies, chemicals, and safety procedures to effectively complete assigned tasks
- Performed daily inspections of public areas, restrooms, corridors, elevators, stairways, and other areas as needed
- Practiced safe lifting techniques when handling heavy objects such as mattresses or furniture
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
NANNY
None
06.2019 - 08.2019
- Built trust through open communication with both children and their parents
- Exhibited patience and understanding when dealing with difficult behaviors from children
- Encouraged intellectual growth through reading stories, playing educational games, and teaching basic concepts
- Took children for walks or played in the park
- Assisted with light housekeeping duties as well.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Supported children in play activities, meals, snacks, hygiene, and socialization.
CUSTOMER SERVICE REPRESENTATIVE
Dry Clean
07.2017 - 11.2018
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Returning the customers cloths and sometime taking their clothes for dry cleaning
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Developed strong customer relationships and loyalty through effective communication
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CASHIER
Bob Pet Supplies
08.2010 - 09.2010
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged, and displayed merchandise as required.
Education
ASSOCIATE IN SCIENCE (A.S.) - CHEMISTRY
Delaware Technical Community College
333 N Shipley St, Wilmington, DE 19801 10.2019
No Degree - Sterile Processing Technical
Septic Technical Solution
1500 Lansdowne Ave Darby PA 1902311-2024
High School Diploma -
John Dickinson School
1801 Milltown Rd, Wilmington Delaware 1980806-2013
Skills
- Power Equipment Operation
- Self Motivation
- Maintenance
- Active Listening
- Trash Collection
- Sweeping and Mopping
- Team building
- Dusting furniture
- Waste removal
- Shelf organization
- Cleanliness standards
- Heavy lifting
- Stock rotation
- Stockroom maintenance
- Order fulfillment
- Willing to learn
- Customer service
- Customer assistance
- Loading and unloading
- Shelf stocking
- Money handling
- Warehouse operations
- Flexible schedule
- Product labeling
- Product restocking
- Product organization
- Price checking
- Stock replenishment
- Teamwork
- Cleaning and sanitizing
Certification
- None
Affiliations
- The Church of Jesus Christ of Latter Day Saint
Timeline
Stocking Crew Member
Boscov's
12.2024 - 01.2025
Delivery Driver
DoorDash
09.2024 - 12.2024
NANNY
None
06.2019 - 08.2019
EVS HOUSEKEEPER
Crothall
01.2019 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
Dry Clean
07.2017 - 11.2018
CASHIER
Bob Pet Supplies
08.2010 - 09.2010
ASSOCIATE IN SCIENCE (A.S.) - CHEMISTRY
Delaware Technical Community College
No Degree - Sterile Processing Technical
Septic Technical Solution
High School Diploma -
John Dickinson School
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