James Tule
Littleton,MA
Summary
Experienced IT professional with expertise in CRM, Financial, and Marketing systems. Skilled in analysis, design, development, implementation, and testing of Oracle and SQL Server databases in client server and data warehousing environments. Strong communication and interpersonal skills with adaptability to new environments and technologies.
Overview
23
23
years of professional experience
Work History
Senior Technical Consultant - Professional Services
Affinaquest
09.2021 - 09.2024
- Utilize AWS database migration service (dms) and AWS S3 buckets and policies for over 8 different Salesforce/Affinaquest customer implementations
- Support Oracle and SQL Server database instances for data conversions to Salesforce, Affinaquest application.
- Use import/export utilities for cloning/migration for Oracle migrations to Salesforce.
- Provide detailed analytical analysis of data to the conversion team for seamless implementation to Salesforce.
- Provide a technical overview of application mapping documents for conversions to ensure accurate and correct documentation.
- Create conversion Oracle packages, procedures, functions, and dynamic SQL to transform and import data from legacy systems to the Salesforce/Affinaquest application.
- Analyzed customer requirements and proposed technical solutions.
- Developed detailed design specifications for complex software applications.
- Provided guidance to junior technical consultants in the areas of system analysis, design, coding, testing and implementation.
- Coordinated with product teams to provide feedback and insights on user experience improvements.
- Conducted in-depth technical needs assessments for clients to identify critical technical requirements and solutions.
- Managed client expectations through clear communication of technical limitations and project timelines.
Executive Director - Managed Services
01.2015 - 01.2021
- Implemented service desk ticketing system for 3 Fundraising sites in the UMASS Foundation Advancement Services system, allowing for quicker response and resolutions to requests or issues at each campus site.
- Designed and installed major donor dashboards to the Advance fundraising system, improving workflow and efficiencies for all 4 sites. This included integration with Google Maps, to-do lists, and calendar reminders.
- Managed 6 functional and technical team members in supporting 4 campus sites (50 to 70 users) on the Advance fundraising application.
- Collaborated with campus management weekly and Associate Vice President, Advancement Information Services to develop and implement new application functionality to improve workflow and data entry.
- Worked with team to create a standard, formatted annual report for 4 campuses utilized at the campus and foundation management levels, streamlining submission and turnaround processes. This led to other projects to standardize reporting and data cleanup across the campuses, improving fundraising efforts and increasing revenue.
- Successfully managed a multi-million-dollar Ellucian contract and secured an additional extension with the UMASS Foundation for an additional 2 years.
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
Senior Technical Consultant – Managed Services
Ellucian
01.2013 - 01.2015
- Lead Technical Developer dedicated to the Advance product for UMASS Foundation, hosted by Ellucian.
- Worked with the executive director, application support teams, and programming staff to support and develop the Advance system using MLP security for 4 of the UMASS campuses.
- Directed consulting team to provide functional and technical assistance on the Advance fundraising product.
- Managed technical projects and timelines for the UMASS Advancement system using Advance.
- Designed, executed, and documented client-configured processes, reports, and data upload processes.
- Provided guidance to junior technical consultants in the areas of system analysis, design, coding, testing and implementation.
- Conducted client meetings to discuss project status and recommend new strategies as needed.
- Implemented systems using a variety of programming languages such as Java, HTML, CSS and JavaScript.
- Collaborated with business analysts to identify workflow improvements and develop new features for existing applications.
- Troubleshot and resolved problems with programs and systems.
Senior Technical Consultant – Advancement
Ellucian
01.2005 - 01.2013
- Lead Technical Developer for the Advance product line, serving dozens of higher education organizations.
- Manage technical implementation teams on multi-million dollar professional services engagements, product conversions that include data cleaning and transformation, product configuration, and reporting for the Advance product.
- Supported sales and provided technical sales presentations to potential clients, consulting with management to determine pricing for new contracts.
- Worked with the technical team on creating standard implementation and configuration packages for the Advanced product line.
- Worked with the Development team to customize product configurations with the Advanced product, focusing on fundraising and ticketing modules.
- SunGard Higher Education CLEAR Sapphire Award, April 2011.
- Developed detailed design specifications for complex software applications.
- Analyzed customer requirements and proposed technical solutions.
- Implemented systems using a variety of programming languages such as Java, HTML, CSS and JavaScript.
- Collaborated with business analysts to identify workflow improvements and develop new features for existing applications.
- Supported software implementation with client training and troubleshooting expertise.
Manager of Development Applications
Partners Healthcare Systems
01.2002 - 01.2004
- Coordinated Conversion from MS Access to Pledgemaker fundraising system
- Managed a team of 2 technical resources for the Fundraising office
- Developed and introduced innovative processes for streamlining gift entry operations, resulting in significant cost reductions and enhanced efficiency in data entry and managerial review.
- Managed all technology projects for the 13 development offices, working closely with the offices and the information systems staff.
- Implemented automated donation entry to enter renewal and acquisition donations for affiliate mail campaigns.
- Led development for donor and campaign reporting across all affiliate sites.
- Designed and implemented automated processes using Oracle procedures to provide a donor reporting instance for giving history in the Pledgemaker system.
- Implemented an interface to the PeopleSoft finance system from the Pledgemaker fundraising system.
Education
Bachelor of Science - Management
Bentley University
Waltham, MA01-1991
Skills
- Oracle
- Sybase
- Microsoft SQL Server
- Amazon Web Services (AWS)
- VMware
- GitHub
- SQL
- PL/SQL
- T-SQL
- Unix shell scripts
- Javascript
- SQR
- Business Objects
- Crystal Reports
- Cognos
- Toad
- PL/SQL Developer
- Documentum
- Peoplesoft
- Advance
- SmartCall
- Advance Document Management
- Razors Edge
- Pledgemaker
- Millenium
- Banner
- Salesforce
- Affinaquest
- Pervasive Software
- HTML
- SOQL
- FTP/SFTP
- Technical leadership
- Presentations and public speaking
- Data Analysis
- Solution Implementation
- Enterprise software implementation
- Technical Architecture Design
- Business process improvement
- Analytics
Timeline
Senior Technical Consultant - Professional Services
Affinaquest
09.2021 - 09.2024
Executive Director - Managed Services
01.2015 - 01.2021
Senior Technical Consultant – Managed Services
Ellucian
01.2013 - 01.2015
Senior Technical Consultant – Advancement
Ellucian
01.2005 - 01.2013
Manager of Development Applications
Partners Healthcare Systems
01.2002 - 01.2004
Bachelor of Science - Management
Bentley University
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