Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline

James Turner

San Angelo,TX
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Summary

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Marketing position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Communications Technician

Shannon Medical Center
11.2020 - Current
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Followed established protocols for professional handling of emergency situations.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Assisted callers in emergency situations with appropriate information and support.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Sales Executive

Tiger Safety
08.2015 - 01.2017
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Achieved or exceeded company-defined sales quotas.
  • Met existing customers to review current services and expand sales opportunities.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Maintained current knowledge of evolving changes in marketplace.
  • Kept detailed records of daily activities through online customer database.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Developed, maintained and utilized diverse client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Contributed to team objectives in fast-paced environment.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Quoted prices, credit terms and other bid specifications.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Consulted with businesses to supply accurate product and service information.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Presented professional image consistent with company's brand values.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to event marketing, sales and brand promotion.
  • Stayed current on company offerings and industry trends.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Negotiated prices, terms of sales and service agreements.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.

Education

Associate of Applied Science - Emergency Medical Technician

Northwest Central Training EMS Resources, Sonora, TX
01.2023

High School Diploma -

Lorenzo High School, Lorenzo, TX
05.1989

Skills

  • Warranty Requirements
  • Contractual Obligations
  • Wireless Communication Installations
  • Mission Coordination
  • Assess Needs
  • Office Support
  • Customer Needs Assessments
  • Document Calls
  • Client Rapport-Building
  • Communication Systems Testing
  • Proficiency in Microsoft Office
  • Patient Information
  • Monitoring Frequencies
  • Crew Monitoring
  • Operational Improvements
  • Digital Dispatch
  • Accurate Recordkeeping
  • Data Tracking
  • Constructive Feedback
  • Secure Sensitive Information
  • Track Alarm Calls
  • Verbal and Written Communication
  • Reading Comprehension
  • Efficient Service
  • Reference Assistance
  • Job Assignments
  • Weather Watching
  • External Communications
  • Treatment Protocols
  • Medical Emergency Response
  • Information Documentation
  • Complex Problem-Solving
  • Customer Experience
  • Creative Solutions
  • Medical Information Computerization
  • Receiving Support
  • Emergency Assistance
  • Data Entry
  • Information Intake
  • Computer-Based Dispatch Systems
  • Teamwork and Collaboration
  • Basic Life Support Knowledge
  • Treatment Recommendations
  • Ambulation Services
  • Departmental Support
  • Complete Official Forms
  • Customer Satisfaction
  • Emergency Communications
  • Alarm System Monitoring
  • Customer Inquiries
  • Service Requests
  • Prioritizing Calls
  • Workflow Processes
  • Information Archiving and Retrieval
  • Service Delivery
  • Staff Support
  • Quality Assurance Requirements
  • Collection Calls
  • Special Requests
  • Emergency Call Routing

Accomplishments

  • Supervised team of 2 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Communications Technician - Shannon Medical Center
11.2020 - Current
Sales Executive - Tiger Safety
08.2015 - 01.2017
Northwest Central Training EMS Resources - Associate of Applied Science, Emergency Medical Technician
Lorenzo High School - High School Diploma,
James Turner