Summary
Overview
Work History
Education
Skills
Timeline
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James Turner

1067 N 21st St Suite 153,OH

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Manager of Operations

Killer Installs
01.2022 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Tested components and systems to evaluate performance and identify concerns.
  • Applied critical thinking and research to address complex issues.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Organized work to meet demanding production goals.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Technician

Vivint
03.2013 - 01.2022
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained compliance with regulatory standards and safety requirements.
  • Maintained quality assurance and customer satisfaction objectives.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Tested components and systems to evaluate performance and identify concerns.
  • Applied critical thinking and research to address complex issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
  • Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
  • Tracked and recorded parts and labor costs related to each service call.
  • Tested systems, noting issues and completing preventive maintenance.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Worked with diverse types of weather and ground conditions.

Education

GED -

Murray High School
Utah

Associate of Science - Criminal Justice

Snow College
Ephraim, UT
05.2014

Skills

  • Teamwork and Collaboration
  • Decision-Making
  • Customer Service
  • Staff Management
  • Team Leadership
  • Effective leader
  • Customer Relations
  • Employee Scheduling
  • Staff training/development
  • Quality Assurance
  • Staff hiring
  • Operations Management
  • Goal Setting
  • Employee Relations
  • Training Management
  • Hiring and Onboarding
  • Inventory Control
  • Desktops, Laptops, and Mobile Devices

Timeline

Manager of Operations

Killer Installs
01.2022 - Current

Technician

Vivint
03.2013 - 01.2022

GED -

Murray High School

Associate of Science - Criminal Justice

Snow College

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James Turner