Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Turner

El Paso,TX

Summary

Talented and focused professional who has more than18+ years of expertise performing successfully in fast-paced, deadline-driven environments. Looking for a career in El Paso, TX.

Overview

22
22
years of professional experience

Work History

Technical Services Engineer

Northrop Grumman
07.2023 - Current
  • Integrating and maintaining systems running Linux and integration of COTS/GOTS products with associated systems
  • Assist in the emplacement and initialization of the system
  • Assist in optimizing the IBCS network
  • Advise customer on the capabilities/limitations of the system
  • Assist in troubleshooting hardware, software and networks
  • Provide updated information on the system capabilities through direct liaison with remote engineers
  • Provide feedback to program leadership regarding system performance and end-user comments
  • Work with the Integrated Product Teams (IPTs) to maintain situational awareness of all product development and provide early identification and resolution of development issues
  • Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software

Modeling and Simulation Analyst

SAIC
12.2020 - 07.2023
  • Utilizing Software Test methodologies performed analysis on customer requested simulation and modeling (Mod/Sim) platforms within defined project hours
  • Mod/Sim products utilized Java and other types of code and operated on Linux OS (CentOS and RedHat)
  • Chosen to continue working as Mod/Sim Analyst and product liaison at a customer site
  • Under little to no supervision I provided the following tasks:
  • Configure/Modify Simulations to support various exercises and events
  • Analyze customer requirements to accurately test software programs
  • Perform functions testing and Regression Testing on new builds and updates
  • Upload new Mod/SIM software updates to Linux RedHat as required
  • Integrated Mod/Sim software platforms with Live Operations systems to stimulate responses
  • Write, Review, Test and maintain test plans, user manuals and software test reviews
  • Work with System Integrators, Program Analysts, and Lead Engineer to verify and validate the software in the assigned locations
  • Crossstrain on other Mod/Sim products at the customer sight to ensure interoperability
  • Configured, Tested and Operated the other products on Windows and Linux Machines
  • Identify possible and/or necessary enhancements to primary Mod/Sim Software and provide detailed rational

Network Test Engineer

EXB Solutions Inc.
02.2020 - 12.2020
  • Served as a Network Services Controller (NSC) for the Space Network Ground Segment Sustainment (SGSS) project for the Space Network (SN) modernization program
  • Used previous Space Network experience to learn and operate this new system
  • Produced, through collaboration with System Engineering Department, test procedures as assigned
  • As a member of the team, I provided the following tasks:
  • Perform System Integration and Test cases as assigned
  • Perform Network Analysis with minimal guidance
  • Schedule Network Resources in accordance with applicable local procedures
  • Write, Review, Test and maintain LOPs, Regression Test Procedures and Fault Isolation Procedures
  • Work with other sections as assigned to move project forward
  • Collaborate with Engineers, Analysts, Managers and Specialists in all aspects of assigned duties

Field Service Representative

FWG Solutions
11.2018 - 02.2020
  • Served as a civilian contractor for the Air Force Security Forces Logistics and Communications Systems
  • Develop learning blocks of instruction and hip pocket training for Air Force personnel and other on site contractors
  • Used expert knowledge, researching ability and previously acquired skills to assist in the maintenance, operation and inventory/transport of assigned weapons, communication and systems used by the warfighter
  • Communicated with all partners including vendors, upper management and peers
  • Explained and Performed service visits on an annual basis and completed preventative maintenance and inventory on all systems
  • Gained Knowledge on Harris Radios (AN/PRC-117G, AN/PRC-152A, AN/PRC-160) and Communication Planning Application Suite
  • As well as HC2 suite
  • Attended a certification class for the Air Force’s Tactical Automated Security System
  • Gained knowledge on the CROWS weapon system

Satellite Communication Controller

Peraton, Harris Corp, Exelis Inc.
10.2011 - 11.2018
  • Remotely configured, operated, and monitored the Space-to-Ground Link Terminal (SGLT) equipment needed to communicate with the Telemetry Data Relay Spacecraft
  • Recommended trouble shooting actions and acted as a guide to less experienced operator
  • Operating system worked as a client-server based system
  • Managed data flow between equipment
  • Controlled the Status of equipment and configured links to pass good data
  • Wrote and submitted troubleshooting records and equipment status records to next higher authority
  • Worked closely with next level techs to ensure operations
  • Recognized by senior staff to have the ability to quickly and effectively resolve system anomalies especially during critical, emergency situations
  • Selected to train and complete On the Job Training for new operators
  • Worked with other operators to improve training and resource materials

Joint Defense Logistics Model Specialist

Triumph Enterprises
09.2011 - 09.2011
  • Designs, develops, tests and installs complex training device support materials and data files
  • Loads, configures, manipulates and troubleshoots training device hardware and software to deliver training
  • Established maintenance processes and procedures and maintained performance measures and metrics as identified by the company
  • Identified and reported in-service technical and operational issues
  • Coordinated training requirements and objectives and develops/assigns training device operator roles and responsibilities
  • Provided electronic and voice inputs to simulate operational environments and conditions
  • Directed the performance of other training device operators

Technical Support Specialist

ACS inc.
04.2011 - 08.2011
  • Troubleshoot Android and Blackberry cellular phone hardware, software, and CDMA/CRIM network operating problems and involves technical resources to ensure resolution
  • Applied understanding and knowledge of information systems, products and services when assisting users, as well as coordinating referrals to appropriate technical, professional, or service personnel
  • Identified, investigated and researched user questions and problems as well as isolating and resolving information systems problems
  • Prioritized issues and forwarded using appropriate escalation procedures
  • Communicated with customers to identify issues, walk them through solutions and initiate corrective actions to restore service and functionality

Missile and Air Defense Systems Operator/ Trainer

U.S. ARMY
06.2003 - 02.2011
  • Systems Assigned: Sentinel Radar/ FAAD C2I, Patriot BCP/ MIDS Terminal/AMDWS, AN/TPY-2/ C2BMC/ C2BMC Planner
  • Instrumental in the development of system Tactics, Techniques and Procedures and onsite evaluation and certification program which increased the efficiency and knowledge of all crews
  • Through advanced tactical and technical knowledge, Chosen to work closely with contractors and leaders from multiple agencies
  • Constantly sought after to provide tactical and technical system analysis during multiple Flight tests, Integrated and Distributed Ground Tests, System Spiral Development Work Groups, New System Work Groups and Unit Training Exercises
  • Coordinated Evaluation Exercises to enhance operator proficiency with cooperation of Missile Warning Elements through multiple COCOMs
  • Strong belief in sharing knowledge, passed knowledge to peers and subordinates
  • Performed all tasks with noteworthy hard work, positive attitude, tact and willingness to accept additional responsibilities
  • Efforts assisted in the successful completion of capstone training events

Education

COMPTIA Security -

01.2023

Bachelor of Science - Information Technology; Minor: Cisco Networking

Capella University
Minneapolis, MN
01.2020

Associate of Arts - General Studies

Central Texas College
Killeen, TX
01.2011

Skills

  • Microsoft Office Products
  • System Setup, Operations, Troubleshooting, Training, Analysis
  • Voice and Data Communications
  • Satellite Communications
  • Analysis
  • Intelligence
  • Information Assurance
  • Critical Thinking
  • Human Resources
  • Technical Support
  • Leadership
  • Team Building
  • Data Analysis
  • System Integration and Testing
  • SDLC

Timeline

Technical Services Engineer

Northrop Grumman
07.2023 - Current

Modeling and Simulation Analyst

SAIC
12.2020 - 07.2023

Network Test Engineer

EXB Solutions Inc.
02.2020 - 12.2020

Field Service Representative

FWG Solutions
11.2018 - 02.2020

Satellite Communication Controller

Peraton, Harris Corp, Exelis Inc.
10.2011 - 11.2018

Joint Defense Logistics Model Specialist

Triumph Enterprises
09.2011 - 09.2011

Technical Support Specialist

ACS inc.
04.2011 - 08.2011

Missile and Air Defense Systems Operator/ Trainer

U.S. ARMY
06.2003 - 02.2011

Bachelor of Science - Information Technology; Minor: Cisco Networking

Capella University

Associate of Arts - General Studies

Central Texas College

COMPTIA Security -

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James Turner