James Turner
North Little Rock,AR
Summary
Public Safety Professional
Overview
30
30
years of professional experience
1
1
Certification
Work History
911 Shift Supervisor
City of Little Rock Emergency Communications
12.2022 - Current
- Lead and manage a team of 12+ emergency dispatchers, including scheduling, training, and performance evaluations.
- Monitor incoming emergency calls and providing guidance to dispatchers as needed, specifically during peak times or during critical incidents.
- Provide ongoing training, coaching, and support to dispatchers to enhance their skills, knowledge, and performance.
- Troubleshoot technical issues related to dispatch equipment and software to ensure uninterrupted operations.
- Maintain accurate records of incidents, responses, and communications for documentation, analysis, and reporting purposes.
- Identify opportunities for process improvements, ensuring best practices are implemented, which contributes to the overall enhancement of Emergency Dispatch operations.
- Knowledge of the following systems: Motorola PremierOne CAD, Motorola VESTA, Rapid Deploy, Rave Mobile Safety Suite, NICE Inform, ShotSpotter, and Mach Alert Fire Station Alerting.
Photographer/Owner-Operator
JT Studios
08.2010 - Current
- Edit and retouch images using photo editing software to enhance quality and correct imperfections.
- Communicate with clients to understand their needs, perferences, and expectations for the photography sessions, including discussing pricing, scheduling, and deliverables.
- Handle administrative tasks related to running the photography business, including managing finances, invoicing clients, and maintaining records.
Emergency Communications Dispatcher
City of Little Rock
03.2016 - 12.2022
- Answered incoming emergency calls promptly and professionally, gathering critical information from callers, assessing the nature and severity of the incident.
- Dispatched appropriate emergency response units (police and fire) to the incident location based upon the information received, priority, and established policies and procedures.
- Record accurate and detailed information about incidents into the Computer-Aided Dispatch (CAD) System.
- Participated in training new personnel on the telephone and radio positions, ensuring each team member had the knowledge, skills, and resources to become proficient dispatchers.
- Entered, Modified, and Deleted entries including Missing Persons, Wanted Persons, Stolen Vehicles, and Stolen Articles into the National Crime Information Center.
Parking Enforcement Technician
City of Little Rock
07.2015 - 02.2018
- Conducted routine patrols of assigned areas to monitor parking violations and ensure compliance with parking regulations.
- Issued parking citations to vehicles that were pared illegally.
- Assisted motorists with parking related inquiries and provided directions to parking facilities.
- Maintained accurate records of parking violations, including citations, vehicle information, and documented action taken.
Paratransit Scheduler
Rock Region Metro
05.2013 - 07.2015
- Oversaw the day-to-day scheduling operations of the paratransit department, including assigned tasks, monitored performance, and ensured adherence to established policies and procedures.
- Provided training, guidance, and support to paratransit drivers to ensure they have the necessary skills, knowledge, and resources to perform duties effectively and efficiently.
- Optimized the allocation of resources, including vehicles, drivers, and schedules, to meet the demands of passengers.
Bus Driver
Pulaski County School District
08.2012 - 05.2013
- Ensured the safety and well-being of students while they are on the bus to ensure the safety of all passengers.
- Safely transported students to and from school, following designated routes and adhering to established policies and procedures.
- Conducted pre-trip inspections of the schol bus to check for mechnical defects; ensured all safety equipment is in working order before transports.
- Served a positive role-model for students by demonstrating responsible and safe behavior while driving and interacting with passengers.
Dispatcher, Hospital Transport Services
Arkansas Children's Hospital
01.2009 - 07.2010
- Coordinated communications for medical transport for all emergency medevac's.
- Coordinated with medical staff to determine which mode of transport was most appropriate, to include ground-transport, helicopter, of fixed wing aircraft.
- Maintained contact with destination hospitals and trauma centers on patient status and arrival times.
Emergency Communications Dispatcher
City of Little Rock
12.1999 - 12.2008
- Answered incoming emergency calls promptly and professionally, gathering critical information from callers, assessing the nature and severity of the incident.
- Compiled comprehensive and accurate police reports detailing incidents in adherence to departmental protocols and legal standards.
- Record accurate and detailed information about incidents into the Computer-Aided Dispatch (CAD) System.
- Dispatched appropriate emergency response units (police and fire) to the incident location based upon the information received, priority, and established policies and procedures.
- Participated in training new personnel on the telephone and radio positions, ensuring each team member had the knowledge, skills, and resources to become proficient dispatchers.
Replenishment Associate
Levi Strauss
03.1997 - 05.1999
- Managed inventory levels by conducting regular audits and ensured accurate tracking of stock levels.
- Coordinated incoming and outgoing shipments after verifying contents and maintained shipment records to facilitate efficient logistics operationsl.
- Trained new employees on stocking procedures, shipment protocols, and inventory management techniques to uphold standards of accuracy and efficiency.
Meat and Seafood Clerk
Harvest Foods
06.1995 - 03.1997
- Assisted with marketing plans to promote products, increase brand awareness, and drive sales.
- Assisted with wrapping and labeling of all products.
- Followed all policies and procedures relating to safety and cleanliness of work areas.
Education
Mass Communications and Broadcasting -
University of Arkansas at Pine Bluff
Pine Bluff, AR12.1995
Accounting -
Robert Morris College
Chicago, IL09.1993
Hotel/Restaurant Management/General Architecture -
Near North Career Magnet School
Chicago, IL06.1991
Skills
- Multi-Tasking
- Training and Development
- Interpersonal Skills
- Communications
- Leadership
- Decision-Making
- Problem-Solving
- Team Management
- Adaptability
- Stress Management
- Technical Proficiency
- Critical Thinking
Certification
- CPR/AED/First-Aid, American Heart Association
- Emergency Telecommunicator, International Academies of Emergency Dispatch
- Emergency Telecommunicator - Instructor, International Academies of Emergency Dispatch
- Emergency Police Dispatcher, International Academies of Emergency Dispatch
- Emergency Fire Dispatcher, International Academies of Emergency Dispatch
- Public Safety Telecommunicator, Association of Public-Safety Communications Officials
- Communications Training Officer, Association of Public-Safety Communications Officials
- Level 3 CJIS Security Awareness Certified, Criminal Justice Information Services (CJIS)
- NCIC Level II, Advanced Operator, National Crime Information Center (NCIC)
Awards
- Volunteer Award, Contact Chicago Teen Crisis Hotline
- Mentor Award, Men of Valor
- Distinguished Service Award, 2004, Little Rock Police Department
Timeline
911 Shift Supervisor
City of Little Rock Emergency Communications
12.2022 - Current
Emergency Communications Dispatcher
City of Little Rock
03.2016 - 12.2022
Parking Enforcement Technician
City of Little Rock
07.2015 - 02.2018
Paratransit Scheduler
Rock Region Metro
05.2013 - 07.2015
Bus Driver
Pulaski County School District
08.2012 - 05.2013
Photographer/Owner-Operator
JT Studios
08.2010 - Current
Dispatcher, Hospital Transport Services
Arkansas Children's Hospital
01.2009 - 07.2010
Emergency Communications Dispatcher
City of Little Rock
12.1999 - 12.2008
Replenishment Associate
Levi Strauss
03.1997 - 05.1999
Meat and Seafood Clerk
Harvest Foods
06.1995 - 03.1997
Accounting -
Robert Morris College
Hotel/Restaurant Management/General Architecture -
Near North Career Magnet School
Mass Communications and Broadcasting -
University of Arkansas at Pine Bluff
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