James Turner
North Little Rock,AR
Summary
Public Safety Professional
Overview
30
30
years of professional experience
1
1
Certification
Work History
911 Shift Supervisor
City of Little Rock Emergency Communications
Little Rock, AR
12.2022 - Current
- Lead and manage a team of 12+ emergency dispatchers, including scheduling, training, and performance evaluations.
- Monitor incoming emergency calls and providing guidance to dispatchers as needed, specifically during peak times or during critical incidents.
- Provide ongoing training, coaching, and support to dispatchers to enhance their skills, knowledge, and performance.
- Troubleshoot technical issues related to dispatch equipment and software to ensure uninterrupted operations.
- Maintain accurate records of incidents, responses, and communications for documentation, analysis, and reporting purposes.
- Identify opportunities for process improvements, ensuring best practices are implemented, which contributes to the overall enhancement of Emergency Dispatch operations.
- Knowledge of the following systems: Motorola PremierOne CAD, Motorola VESTA, Rapid Deploy, Rave Mobile Safety Suite, NICE Inform, ShotSpotter, and Mach Alert Fire Station Alerting.
Photographer/Owner-Operator
JT Studios
Little Rock, AR
08.2010 - Current
- Edit and retouch images using photo editing software to enhance quality and correct imperfections.
- Communicate with clients to understand their needs, perferences, and expectations for the photography sessions, including discussing pricing, scheduling, and deliverables.
- Handle administrative tasks related to running the photography business, including managing finances, invoicing clients, and maintaining records.
Emergency Communications Dispatcher
City of Little Rock
Little Rock, AR
03.2016 - 12.2022
- Answered incoming emergency calls promptly and professionally, gathering critical information from callers, assessing the nature and severity of the incident.
- Dispatched appropriate emergency response units (police and fire) to the incident location based upon the information received, priority, and established policies and procedures.
- Record accurate and detailed information about incidents into the Computer-Aided Dispatch (CAD) System.
- Participated in training new personnel on the telephone and radio positions, ensuring each team member had the knowledge, skills, and resources to become proficient dispatchers.
- Entered, Modified, and Deleted entries including Missing Persons, Wanted Persons, Stolen Vehicles, and Stolen Articles into the National Crime Information Center.
Parking Enforcement Technician
City of Little Rock
Little Rock, AR
07.2015 - 02.2018
- Conducted routine patrols of assigned areas to monitor parking violations and ensure compliance with parking regulations.
- Issued parking citations to vehicles that were pared illegally.
- Assisted motorists with parking related inquiries and provided directions to parking facilities.
- Maintained accurate records of parking violations, including citations, vehicle information, and documented action taken.
Paratransit Scheduler
Rock Region Metro
North Little Rock, AR
05.2013 - 07.2015
- Oversaw the day-to-day scheduling operations of the paratransit department, including assigned tasks, monitored performance, and ensured adherence to established policies and procedures.
- Provided training, guidance, and support to paratransit drivers to ensure they have the necessary skills, knowledge, and resources to perform duties effectively and efficiently.
- Optimized the allocation of resources, including vehicles, drivers, and schedules, to meet the demands of passengers.
Bus Driver
Pulaski County School District
Little Rock, AR
08.2012 - 05.2013
- Ensured the safety and well-being of students while they are on the bus to ensure the safety of all passengers.
- Safely transported students to and from school, following designated routes and adhering to established policies and procedures.
- Conducted pre-trip inspections of the schol bus to check for mechnical defects; ensured all safety equipment is in working order before transports.
- Served a positive role-model for students by demonstrating responsible and safe behavior while driving and interacting with passengers.
Dispatcher, Hospital Transport Services
Arkansas Children's Hospital
Little Rock, AR
01.2009 - 07.2010
- Coordinated communications for medical transport for all emergency medevac's.
- Coordinated with medical staff to determine which mode of transport was most appropriate, to include ground-transport, helicopter, of fixed wing aircraft.
- Maintained contact with destination hospitals and trauma centers on patient status and arrival times.
Emergency Communications Dispatcher
City of Little Rock
Little Rock, AR
12.1999 - 12.2008
- Answered incoming emergency calls promptly and professionally, gathering critical information from callers, assessing the nature and severity of the incident.
- Compiled comprehensive and accurate police reports detailing incidents in adherence to departmental protocols and legal standards.
- Record accurate and detailed information about incidents into the Computer-Aided Dispatch (CAD) System.
- Dispatched appropriate emergency response units (police and fire) to the incident location based upon the information received, priority, and established policies and procedures.
- Participated in training new personnel on the telephone and radio positions, ensuring each team member had the knowledge, skills, and resources to become proficient dispatchers.
Replenishment Associate
Levi Strauss
Little Rock, AR
03.1997 - 05.1999
- Managed inventory levels by conducting regular audits and ensured accurate tracking of stock levels.
- Coordinated incoming and outgoing shipments after verifying contents and maintained shipment records to facilitate efficient logistics operationsl.
- Trained new employees on stocking procedures, shipment protocols, and inventory management techniques to uphold standards of accuracy and efficiency.
Meat and Seafood Clerk
Harvest Foods
Little Rock, AR
06.1995 - 03.1997
- Assisted with marketing plans to promote products, increase brand awareness, and drive sales.
- Assisted with wrapping and labeling of all products.
- Followed all policies and procedures relating to safety and cleanliness of work areas.
Education
Mass Communications and Broadcasting -
University of Arkansas at Pine Bluff
Pine Bluff, AR12.1995
Accounting -
Robert Morris College
Chicago, IL09.1993
Hotel/Restaurant Management/General Architecture -
Near North Career Magnet School
Chicago, IL06.1991
Skills
- Multi-Tasking
- Training and Development
- Interpersonal Skills
- Communications
- Leadership
- Decision-Making
- Problem-Solving
- Team Management
- Adaptability
- Stress Management
- Technical Proficiency
- Critical Thinking
Certification
- CPR/AED/First-Aid, American Heart Association
- Emergency Telecommunicator, International Academies of Emergency Dispatch
- Emergency Telecommunicator - Instructor, International Academies of Emergency Dispatch
- Emergency Police Dispatcher, International Academies of Emergency Dispatch
- Emergency Fire Dispatcher, International Academies of Emergency Dispatch
- Public Safety Telecommunicator, Association of Public-Safety Communications Officials
- Communications Training Officer, Association of Public-Safety Communications Officials
- Level 3 CJIS Security Awareness Certified, Criminal Justice Information Services (CJIS)
- NCIC Level II, Advanced Operator, National Crime Information Center (NCIC)
Awards
- Volunteer Award, Contact Chicago Teen Crisis Hotline
- Mentor Award, Men of Valor
- Distinguished Service Award, 2004, Little Rock Police Department
Timeline
911 Shift Supervisor
City of Little Rock Emergency Communications
12.2022 - Current
Emergency Communications Dispatcher
City of Little Rock
03.2016 - 12.2022
Parking Enforcement Technician
City of Little Rock
07.2015 - 02.2018
Paratransit Scheduler
Rock Region Metro
05.2013 - 07.2015
Bus Driver
Pulaski County School District
08.2012 - 05.2013
Photographer/Owner-Operator
JT Studios
08.2010 - Current
Dispatcher, Hospital Transport Services
Arkansas Children's Hospital
01.2009 - 07.2010
Emergency Communications Dispatcher
City of Little Rock
12.1999 - 12.2008
Replenishment Associate
Levi Strauss
03.1997 - 05.1999
Meat and Seafood Clerk
Harvest Foods
06.1995 - 03.1997
Accounting -
Robert Morris College
Hotel/Restaurant Management/General Architecture -
Near North Career Magnet School
Mass Communications and Broadcasting -
University of Arkansas at Pine Bluff