James Tyler
Houston
Summary
Accomplished Manager with a proven track record at Trans Global Solutions, enhancing customer satisfaction and team performance. Expert in fostering strong relationships and optimizing operational efficiency. Skilled in customer service and team leadership, achieving significant improvements in safety procedures and cost control without compromising quality or service delivery.
Overview
14
14
years of professional experience
Work History
Manager
Trans Global Solutions
02.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Yard Master
Watco
11.2010 - 02.2022
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Developed effective relationships with customers, resulting in increased satisfaction and retention rates.
- Coordinated cross-departmental teams to ensure successful completion of complex rail operations.
- Established strong relationships with external stakeholders such as suppliers, vendors, and regulatory agencies.
- Improved safety standards through regular inspections, staff training, and policy enforcement.
- Mentored junior team members to support their career development while reinforcing essential job skills.
- Negotiated contracts with service providers that resulted in more favorable terms for the company while maintaining high-quality service delivery.
- Collaborated with other department managers to develop long-term goals for the company''s growth strategy.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Completed daily equipment checks of fluid levels and monitored equipment for damage or leaks.
- Performed preventive care and maintenance for machine and vehicle operations.
- Loaded trailers to support government regulations for volume, weight and transportation safety.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
- Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
- Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.
Education
Bachelor Of Music - Music Business
Texas Southern University
Houston, TX05.1987
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Trans Global Solutions
02.2022 - Current
Yard Master
Watco
11.2010 - 02.2022
Bachelor Of Music - Music Business
Texas Southern University
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