James Underwood
President/Owner James Underwood Trucking LLC Vice-President Superior Cartage Inc.
Dayton,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Operations Manager
Superior Cartage Inc.
Dayton, OH
01.2018 - 11.2022
- Managed employee-related issues encompassing labor, turnover and diversity.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Oversaw staff and sub-contractor performance review assessments.
- Procured contracting arrangements with sub-contractors and service providers.
- Prepared documents for internal and external audits.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Provided leadership for continual management and employee training initiatives.
- Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Tracked and analyzed profitability and key metrics of [Type] establishment to improve overall profitability and bring in new clientele.
President/Owner/Operator Truck Driver
James Underwood Trucking
Dayton , Ohio
05.1994 - 11.2022
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Prepared annual budgets with controls to prevent overages.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Verified contents of inventory loads against Bills of Lading.A
- Maintained current Class [Type] CDL with Hazardous Materials and Doubles and Triples endorsements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Maximized load safety by balancing, securing and weighing products.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Professional OTR Truck Driver
Jet Express
Dayton, OH
08.1993 - 05.1994
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Dropped and hooked trailers and changed configuration of equipment.
- Verified contents of inventory loads against Bills of Lading.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Maximized load safety by balancing, securing and weighing products.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Professional OTR Truck Driver
Gainey Transportation
South Bend, IN
01.1992 - 08.1994
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Dropped and hooked trailers and changed configuration of equipment.
- Verified contents of inventory loads against Bills of Lading.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Contacted customers to report delayed delivery times.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Verified hazardous material product descriptions and determined any discrepancies in paperwork.
- Maximized load safety by balancing, securing and weighing products.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Education
Driving Certification - Truck Driver
Patriot Trucking School
Monroe, OH 09.1991 - 01.1992
High School Diploma -
Trotwood High School
Trotwood Ohio 09.1980 - 05.1984
Skills
Delegation
undefinedTimeline
Sr. Operations Manager
Superior Cartage Inc.
01.2018 - 11.2022
President/Owner/Operator Truck Driver
James Underwood Trucking
05.1994 - 11.2022
Professional OTR Truck Driver
Jet Express
08.1993 - 05.1994
Professional OTR Truck Driver
Gainey Transportation
01.1992 - 08.1994
Driving Certification - Truck Driver
Patriot Trucking School
09.1991 - 01.1992
High School Diploma -
Trotwood High School
09.1980 - 05.1984