James Underwood
Connersville,IN
Summary
Dynamic Mold Cleaning Supervisor at Freudenberg-NOK, recognized for enhancing sanitation standards through innovative cleaning protocols. Expert in chemical handling and staff training, fostering a motivated team environment. Successfully managed inventory to reduce waste, while ensuring exceptional customer service and quality assurance, leading to improved operational efficiency.
Overview
10
10
years of professional experience
Work History
Mold Cleaning Supervisor
Freudenberg-NOK
Morristown, IN
07.2021 - Current
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
Lube Technician
Willeys
Connersville, IN
10.2018 - 04.2021
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Drain Cleaner
2nd Shift Sewer and Plumbing
Kokomo, IN
09.2015 - 02.2018
- Increased customer referrals through word-of-mouth advertising; generated by consistently delivering exceptional service and positive experiences for clients during drain cleaning appointments.
- Developed expertise in handling different types of drainage systems, enabling efficient problem-solving regardless of system complexity or age.
- Streamlined workflow by maintaining an organized inventory of tools and supplies required for efficient drain cleaning operations.
- Optimized scheduling procedures to maximize productivity without compromising quality or customer satisfaction levels.
- Improved efficiency in drain cleaning processes by utilizing advanced equipment and techniques.
- Resolved complex drainage problems with thorough investigation and innovative solutions.
- Enhanced customer satisfaction by providing prompt, professional service for various drain issues.
Education
Hoopeston Area High School
Hoopeston, IL06.2002
Skills
- Workload prioritization
- Scheduling and planning
- Health and safety
- Quality assurance
- Task delegation
- Schedule management
Chemical testing and handling
Forklift operator
Multi tasking
Very people friendly
- Cleaning techniques
- Cleaning practices
- Customer service
- Staff training and development
- Training and mentoring
- Quality assurance controls
- Department coordination
- Team building
- Staff motivation
- Problem solving
Timeline
Mold Cleaning Supervisor
Freudenberg-NOK
07.2021 - Current
Lube Technician
Willeys
10.2018 - 04.2021
Drain Cleaner
2nd Shift Sewer and Plumbing
09.2015 - 02.2018
Hoopeston Area High School