James Updike
Hotel Management
Jackson,NJ
Summary
Experienced hotel industry professional with 14 years of expertise in operations, guest services, and team management. Proven track record of enhancing guest satisfaction, optimizing operations, and driving revenue growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Resort Director
Ocean Place Resort and Spa
2024.05 - 2024.08
- Directed overall resort operations, overseeing front desk, housekeeping, food and beverage, and guest services
- Managed a team of [number] staff, focusing on recruitment, training, and performance management
- Developed and implemented strategic plans and policies, achieving improvements in guest satisfaction scores and operational efficiency
- Managed financial aspects, including budgeting, forecasting, and cost control, resulting in increased revenue and reduced operational costs
- Created and executed marketing and sales strategies, contributing to increased occupancy rates and successful large-scale events and conferences.
Resort Manager
Ocean Place Resort and Spa
2024.02 - 2024.05
- Managed daily resort operations, ensuring top-tier service across all departments
- Supervised and mentored a team of 250 staff, focusing on service delivery and operational efficiency
- Implemented policies and procedures, improved guest satisfaction scores, and managed financial performance
- Developed marketing strategies and coordinated with event planners for successful event execution.
Director of Rooms
Berkeley Oceanfront Hotel
2023.07 - 2024.02
- Oversaw daily operations of the rooms division, including front desk, housekeeping, and guest services
- Managed room inventory, reservations, and guest check-in/check-out processes to maximize occupancy and revenue
- Developed and implemented training programs for staff, analyzed guest feedback for improvements, and managed the division’s budget.
Director of Housekeeping
Berkeley Oceanfront Hotel
2022.06 - 2023.07
- Managed all aspects of the housekeeping department, ensuring cleanliness and maintenance of guest rooms and public areas
- Supervised and trained a team of 50 housekeeping staff, focusing on efficiency, attention to detail, and adherence to safety and sanitation standards
- Developed and implemented housekeeping procedures and standards to improve service quality and operational efficiency
- Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards and resolve any issues
- Coordinated with other departments to ensure a seamless guest experience and address any concerns or requests promptly.
Linen and Laundry Manager
Hard Rock Hotel & Casino
2021.11 - 2022.06
- Managed daily operations of the linen and laundry department, including staff, equipment, and inventory
- Developed procedures to improve efficiency and reduce costs
- Managed inventory control, coordinated with other departments, and conducted regular inventories for housekeeping, spa, food and beverage and banquets
- Was responsible for over 2.4 million dollars in linen inventory.
Rooms Division Manager
Marriott International
2021.05 - 2021.11
- Oversaw Rooms Division operations, including front desk, reservations, housekeeping, and guest services
- Managed and trained a team of 100 staff, implemented procedures to enhance service delivery, and analyzed occupancy rates and guest feedback
- Managed the Rooms Division budget, including forecasting and cost control.
Senior Front Office Manager
YOTEL New York
2019.09 - 2021.05
- Oversaw front office operations, including guest check-in/check-out, reservations, and guest services
- Managed a team of 15 staff, implemented procedures to improve service efficiency, and handled guest complaints and special requests
- Coordinated with other departments to ensure seamless service delivery and enhanced guest satisfaction.
Housekeeping Consultant
Asbury Ocean Club
2019.05 - 2019.08
- Provided guidance during the pre-opening phase, focusing on housekeeping standards and procedures
- Developed training programs, created workflows, and optimized room cleanliness
- Assisted in equipment selection and conducted inspections to ensure readiness for opening.
Senior Housekeeping Manager
YOTEL New York
2017.11 - 2019.05
- Managed all aspects of the housekeeping department, including staff supervision, scheduling, and training
- Developed and implemented procedures, conducted regular inspections, and managed departmental budgets
- Coordinated with other departments to enhance guest satisfaction.
Housekeeping Manager
Millennium Broadway + Premier Hotel
2016.11 - 2017.11
- Oversaw housekeeping operations, managed staff, and implemented procedures to maintain cleanliness
- Conducted inspections, coordinated with other departments, and managed inventory and budgets.
Director of Housekeeping
Holiday Inn Bensalem PARX Casino
2014.12 - 2016.11
- Directed the housekeeping department, managed staff, and implemented procedures to ensure high standards of cleanliness
- Conducted inspections, managed budgets, and addressed guest requests
- Focused on productivity, service quality, and staff development.
Hotel Operations Supervisor
Caesars & Bally's Atlantic City
2014.01 - 2014.12
- Oversaw operations of both Caesars and Bally's Atlantic City
- Managed front desk, housekeeping, and guest services across both properties
- Implemented procedures to streamline operations and coordinated with departments for seamless service.
Front Desk Manager
Atlantic City Hilton
2013.08 - 2014.01
- Managed front desk operations, including guest check-in/check-out and reservations
- Supervised and trained staff, implemented procedures to enhance service delivery, and coordinated with other departments to address guest needs.
Education
Bachelor of Science - Hotel And Restaurant Management
The Richard Stockton College of New Jersey
Galloway, NJ 12.2012
Associate of Arts - Liberal Arts
Ocean County College
Toms River, NJ 05.2010
Skills
- Resort and Hotel Operations Management
- Guest Relations & Customer Service
- Financial Management & Budgeting
- Team Leadership & Staff Training
- Revenue Management & Marketing
- Linen and Laundry Operations
- Event Planning & Coordination
Certification
Eta Sigma Delta: Hospitality Honors Society Member, 2010
Volunteer Experience
Softball Team Captain, Howell Softball, Howell, NJ, Organized team events and coordinated with league officials to ensure smooth operation of games. Acted as a liaison between players and coaches to facilitate communication and team cohesion.
Timeline
Resort Director
Ocean Place Resort and Spa
2024.05 - 2024.08
Resort Manager
Ocean Place Resort and Spa
2024.02 - 2024.05
Director of Rooms
Berkeley Oceanfront Hotel
2023.07 - 2024.02
Director of Housekeeping
Berkeley Oceanfront Hotel
2022.06 - 2023.07
Linen and Laundry Manager
Hard Rock Hotel & Casino
2021.11 - 2022.06
Rooms Division Manager
Marriott International
2021.05 - 2021.11
Senior Front Office Manager
YOTEL New York
2019.09 - 2021.05
Housekeeping Consultant
Asbury Ocean Club
2019.05 - 2019.08
Senior Housekeeping Manager
YOTEL New York
2017.11 - 2019.05
Housekeeping Manager
Millennium Broadway + Premier Hotel
2016.11 - 2017.11
Director of Housekeeping
Holiday Inn Bensalem PARX Casino
2014.12 - 2016.11
Hotel Operations Supervisor
Caesars & Bally's Atlantic City
2014.01 - 2014.12
Front Desk Manager
Atlantic City Hilton
2013.08 - 2014.01
Bachelor of Science - Hotel And Restaurant Management
The Richard Stockton College of New Jersey
Associate of Arts - Liberal Arts
Ocean County College