James Upshaw

Work History

DoD USAR

10.2019 - 09.2024

Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company (unit) policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Maintained accurate documentation of company ( unit) policies and procedures for easy reference by all
Coordinated company (unit) events and meetings to foster teamwork and boost employee (soldier) morale.
Managed scheduling for executive (Commanding) staff to ensure optimal time management and productivity.

US Army, USAR

05.1999 - 07.2024

Coordinated efficient routes to avoid delays and optimize schedules.
Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
Enhanced customer (Commands) satisfaction by providing timely and professional transportation services.
Communicated effectively with customers (units) regarding shipment statuses, delays, or any other pertinent information.
Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
Assisted in the training of new drivers, sharing best practices for safe and efficient transportation.

Social Security Administration, SSA

04.2003 - 10.2019

Maintained productivity and quality standards at all times.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
Maintained comprehensive knowledge of government and assisting services, ensuring accurate information was relayed to customers at all times.
Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
Accepted payments and updated accounts with latest information.
Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.

US Army

08.1996 - 04.1999

Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
Facilitated timely decision-making by providing accurate information on enemy positions, distances, and terrain features.
Managed receipt, storage and issue of ammunition equipment and processes.
Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
Maximized operational readiness by performing regular maintenance on artillery equipment, vehicles, and individual protective gear.
Demonstrated adaptability under changing conditions while transitioning between various types of artillery platforms as needed for different mission requirements.