James Urdaneta
Miramar,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bayhost/Server
Topgolf
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server/Cashier
The Cheese Course
06.2020 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cook
Roasting buddies café
06.2020 - 12.2020
- Diligently washed and sanitized all equipment and surfaces.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Assistant Manager
TLC Pet Boarding
01.2019 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Kept accounts in balance and ran daily reports to verify totals.
Sales Associate
Rick Case Kia
10.2018 - 12.2019
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered energetic responses to customers in-store and by telephone.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
Server
The Cheese Course
01.2018 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Costumer Service Representative
Hollister Co
11.2017 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cook
Coleys pizza
09.2016 - 06.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Delivery Driver
Coley's pizza
09.2016 - 06.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Party Coordinator
Mega play
03.2015 - 08.2016
- Consulted with customers to determine objectives and requirements for events.
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
- Brainstormed and implemented creative event concepts and themes.
- Inspected event facilities to confirm conformance to customer requirements.
Education
High School Diploma -
San Pedro
Venezuela. Maracaibo 07.2014
Skills
- Sales Expertise
- High-Volume Dining
- Freight Operations
- Bill Computation
- Order Accuracy
- Guest Relations Management
- Suggestive Selling
- Cash Handling
- Retail Sales Customer Service
- Account Management
- Report Preparation
- Order Fulfillment
Additional Information
- Authorized to work in the US for any employer
Certification
- Forklift License - 2018 to date
Dancer
Salsa casino instructor and student.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bayhost/Server
Topgolf
09.2022 - Current
Server/Cashier
The Cheese Course
06.2020 - 07.2022
Cook
Roasting buddies café
06.2020 - 12.2020
Assistant Manager
TLC Pet Boarding
01.2019 - 10.2019
Sales Associate
Rick Case Kia
10.2018 - 12.2019
Server
The Cheese Course
01.2018 - 08.2018
Costumer Service Representative
Hollister Co
11.2017 - 09.2018
Cook
Coleys pizza
09.2016 - 06.2018
Delivery Driver
Coley's pizza
09.2016 - 06.2018
Party Coordinator
Mega play
03.2015 - 08.2016
High School Diploma -
San Pedro
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