JAMES URINYI
Atlanta,USA
Summary
Courageous, inquisitive, and decisive Sales Design Manager with a proven track record at THE HOME DEPOT, driving 300% business growth through innovative training programs and strategic initiatives. Expert in Salesforce CRM and cross-functional collaboration and leadership, fostering team excellence and enhancing customer satisfaction. Recognized for leadership in developing impactful sales resources, achieving operational success and continuing business growth.
Overview
32
32
years of professional experience
Work History
Sales Design Manager, Home Services
THE HOME DEPOT USA, INC.
Atlanta, USA
12.2019 - 04.2025
- Developed business unit's selling and product strategy, key performance targets, selling process, and sales team skills development, generating 300% business growth within five years.
- Scripted national in-home sales presentations and created digital and printed customer-facing presentation, post sale, and post non sale collateral and digital presentation feedback and coaching process, ensuring a standardized brand message and best-in-class customer experience.
- Created comprehensive sales team training program, developing onboarding curriculum, preparedness certifications, more than 450 continually updated sales skills training guides, and weekly sales meeting guides, ensuring standardized learning requirement and continued sales skills development.
- Created a sales manager online resource library and a sales associate online resource library, granting 24/7 access for at-will and in-the-moment sales team skill development and refinement.
- Coordinated and led cross-functional teams across finance, corporate, and retail to execute strategic initiatives, launch new product, and enhance the customer experience, serving as the business unit's subject matter expert and earning 39 "Homer" awards for innovation, collaboration, and creation of shareholder value.
Outside Sales Consultant, Home Services
THE HOME DEPOT USA, INC.
Rockaway, USA
03.2017 - 12.2019
- Sold customized kitchen and home organization solutions directly to customers.
- Generated 20% of monthly revenue from referral business.
- Achieved status as #1 sales producer in NYC tristate market with highest customer satisfaction ratings.
- Ranked consistently within top 2% of national sales producers.
- Assumed sales manager responsibilities during manager’s absence.
Vice President of Sales and Operations
NATIONWIDE WINDOW & SIDING, CORP.
Paterson, USA
08.2015 - 03.2017
- Expanded NYC business into three new metro markets, establishing sales and installation teams.
- Created four sales and installation branches, generating 350% business growth through vendor channels.
- Recruited and trained sales and installation teams to achieve customer satisfaction targets.
- Increased yearly project profit margin by over 20% through team-based improvement initiatives.
- Achieved 100% on-time completion rate by implementing an in-house built CRM program.
- Boosted referral business by 25% within six months of new CRM implementation.
- Improved customer satisfaction rate by 68% through enhanced feedback mechanisms.
- Elevated five-star online reviews by 80% with automated project updates.
District Manager and Regional Recruiter
SIGNET JEWELERS
Paramus, USA
02.2014 - 08.2015
- Recruited, trained, and mentored employees, resulting in top sales producers across multiple locations.
- Redesigned customer traffic flow to enhance shopping experience and maximize sales opportunities.
- Reorganized product displays and reconfigured floor plans in four underperforming stores, achieving top 5% ranking in revenue within six months.
- Established training programs for new managers in two concept stores, exceeding sales expectations by 50% during first year.
- Developed visual merchandising layouts implemented in over 800 Zale’s stores.
Customer Service Manager
L.L. BEAN INC.
Freehold, USA
11.2012 - 02.2014
- Managed the new store's recruitment and training of new staff to ensure adherence to "Bean’s Best" standards.
- Drove increased attachment rates and average ticket orders, contributing to surpassing overall sales goals by 35% within the first year, and generating a record 146% repeat sales rate the following year.
- Received the company's 2013 "Bean’s Best" award for outstanding customer service and shareholder contributions.
Creative Director
SARA JAMES, INC.
New York, USA
08.2002 - 11.2012
- Established a renowned fashion label showcased at New York Fashion Week.
- Developed office, showroom, and sample room to enhance brand visibility for customers and buyers.
- Directed branding, marketing, presentations, and runway shows for over 20 luxury womenswear collections.
- Cultivated strong relationships with vendors and manufacturers to ensure quality production.
- Recognized as "The Fresh Face in Fashion" and "The Ones to Watch" by industry publications.
Merchandising and Marketing Advisor
ELIZABETH ARDEN, INC.
New York, USA
11.1998 - 08.2002
- Streamlined manufacturing pipeline and distribution channels to align with customer demand.
- Reduced skincare, cosmetic, and fragrance SKUs by 40%, enhancing profitability of Red Door Spa by 16%.
- Generated $32 million in annual revenue through remerchandising and developing new holiday gift-basket configurations.
Business Analyst
THE CONFERENCE BOARD, INC.
New York, USA
06.1993 - 11.1998
- Consulted over 250 Fortune 500 C-Suite executives, delivering tailored solutions and networking opportunities.
- Published more than 25 best practices publications focused on Baldrige and ISO-9000 standards.
- Received The Conference Board’s prestigious "Customer Award" for enhancing shareholder value.
Education
Bachelor of Arts - International Business Management
NEW YORK UNIVERSITY, Gallatin Division
New York, NY01.1993
Associate of Arts - Fashion Design, Womenswear
FASHION INSTITUTE OF TECHNOLOGY
New York, NY01.2000
Skills
- Microsoft Office Suite
- Project management and Workfront
- Adobe Creative Suite
- E-learning development with Articulate 360
- Salesforce CRM expertise
- Social media strategy
- Brand development and marketing
- Team leadership and training
- Digital presentation skills
- Cross-functional collaboration
- Content strategy and innovation
- Strategic planning and execution
- Concept development and product design
- Profit and loss oversight
- User experience design
- Adaptability and teamwork
- Program development and creative direction
- Process improvement initiatives
- Resource allocation strategies
- Visual merchandising techniques
Timeline
Sales Design Manager, Home Services
THE HOME DEPOT USA, INC.
12.2019 - 04.2025
Outside Sales Consultant, Home Services
THE HOME DEPOT USA, INC.
03.2017 - 12.2019
Vice President of Sales and Operations
NATIONWIDE WINDOW & SIDING, CORP.
08.2015 - 03.2017
District Manager and Regional Recruiter
SIGNET JEWELERS
02.2014 - 08.2015
Customer Service Manager
L.L. BEAN INC.
11.2012 - 02.2014
Creative Director
SARA JAMES, INC.
08.2002 - 11.2012
Merchandising and Marketing Advisor
ELIZABETH ARDEN, INC.
11.1998 - 08.2002
Business Analyst
THE CONFERENCE BOARD, INC.
06.1993 - 11.1998
Bachelor of Arts - International Business Management
NEW YORK UNIVERSITY, Gallatin Division
Associate of Arts - Fashion Design, Womenswear
FASHION INSTITUTE OF TECHNOLOGY
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