James Uustalu
Mesa,Arizona
Summary
I am a motivated worker who strives to provide guests with a memorable and wonderful experience as they tour the facility. I am adept at cash-handling processes and administrative duties such as inventory up-keep and proper document/information filing in both online and physical formats. I am always learning; if there is something I don't know, I will do proper research to insure my job is done correctly and thoroughly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Floor Assistant (volunteer)
Arizona Museum of Natural History
Mesa, Arizona
09.2016 - 01.2022
- Tear down and set up tables for events.
- Help staff with odd jobs around the facility.
- Ensured the well-being and safety of coworkers.
- Toured the grounds to check for potential issues or concerns.
- Greet guests and answer questions as needed.
Guest Experience Associate
Arizona Museum of Natural History
Mesa, Arizona
02.2022 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Responded quickly to customer concerns via email.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Utilized problem solving skills when resolving conflicts between guests or employees.
- Resolved customer complaints and inquiries in an efficient manner.
- Provided customers with accurate information regarding museum policies and procedures.
- Handled incoming phone calls promptly and efficiently directed them accordingly.
- Processed returns, exchanges, and refunds according to company policies and procedures.
- Greeted guests upon arrival and provided them with a warm welcome.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Ensured compliance with safety regulations while maintaining a safe work environment.
- Greeted walk-in and phone guests, determining interests and needs.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Took reservations from patrons by phone or online.
- Made reservations for field trips and birthday parties.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Collaborated with other team members to maintain high levels of customer satisfaction.
- Attended staff meetings to discuss performance metrics and upcoming promotions.
- Adhered to dress code standards while providing professional representation of the organization.
- Assisted with training new associates on proper guest service techniques.
- Performed opening and closing duties as required, including completing money summary sheets and checking for any transaction discrepancies.
- Operated cash register accurately to process payments from customers.
- Conducted inventory counts for various departments within the facility.
- Built and maintained productive relationships with employees.
Education
GED -
Homeschool
Mesa, AZ04-2022
Associate of Arts - Cultural Anthropology
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Customer Engagement
- Customer inquiries
- Assisting customers
- Building rapport
- Restocking supplies
- POS System Operation
- Workplace Safety
- Cash Handling
- Customer Service
- Shipment Receiving
- Sales Tracking
Affiliations
- Reading
- Competitive video games
- Learning
Accomplishments
- Currently have a 4.0 GPA at Mesa Community Collage while studying for a Bachelors of Arts in Anthropology
- In 2019, I was awarded for stellar work as a volunteer by the then director of the Arizona Museum of Natural History
- In 2024, my visitor services team was awarded for our above-and-beyond work with guests by the City of Mesa Downtown Association
Certification
- Have undergone training and am certified by the IBCCES to better serve guests who are on the Autism spectrum and others who may have special needs
Languages
Spanish
Limited
American Sign Language
Professional
References
References available upon request.
Timeline
Guest Experience Associate
Arizona Museum of Natural History
02.2022 - Current
Floor Assistant (volunteer)
Arizona Museum of Natural History
09.2016 - 01.2022
GED -
Homeschool
Associate of Arts - Cultural Anthropology
Maricopa Community Colleges - Mesa Community College
- Have undergone training and am certified by the IBCCES to better serve guests who are on the Autism spectrum and others who may have special needs
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