James Valdez
Atwater
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chain Sales Representative
Riboli Family Wines Of San Antonio Winery
08.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Exceeded sales targets through effective planning and goal setting.
Digital Marketing Coordinator
The Buy Local Media Group
08.2020 - Current
- Manage multiple external Agency relationships for digital channels; build partnerships, monitor performance and seek improvement opportunities.
- Manage email blast using Mailchimp and execute A/B testing.
- Develop and execute new subscriber acquisition programs, retention programs and reactivation and retargeting tactics through paid media channels.
- Work on WordPress and knowledge of HTML.
- Execute social media marketing such as: Instagram Ads, Facebook Ads, Google Ads, and Pinterest.
- Deliver positive customer experience, content/copy, and accuracy across all customer touch points.
- Analyze Google Analytics, and analytical-driven.
- Create effective digital marketing programs that bring increased revenue.
Marketing Associate
Drakeo
07.2018 - 08.2019
- Took responsibility for the relationships, sales growth, and service of all assigned retail account stores.
- Take ownership of all route activity, including but not limited to, emergency responses to customers’ needs.
- Interact with internal and external customers with a high degree of professionalism and courtesy.
- Build relationships/rapport with store personal.
- Effectively communicate all promotional activity and pricing changes to assigned accounts.
- Seek and pursue selling opportunities at assigned retail accounts.
- Maximize and utilize available selling areas, seeking additional selling space, including schematic development.
- Incorporate all signage, point-of-sale, shelf tags and process requests as needed.
- Maintain consistency of service and dependability.
- Deliver product orders as required insuring proper in-stock inventories.
- Executed Trade Shows
- Daily and weekly analysis of results – Track revenue, customer acquisition costs, and overall profitability of individual channels, partners, and campaigns
Courier
FedEx Express
08.2015 - 06.2018
- Operated a company vehicle and provided courteous and efficient delivery and pick up of packages.
- Checked shipments for conformance to FedEx features of service.
- Provided coverage for all assigned routes within the station’s service area.
- Provided related customer service functions.
Universal Banker
US Bank
08.2012 - 08.2015
- Conducted the bank’s routines within time limits and established guidelines.
- Assessed customer needs and introduced new products and services.
- Made sales referrals and suggested alternate channels.
- Complied with regulatory requirements.
- Managed risk in every transaction and identified fraudulent transactions to prevent losses.
- Resolved customers’ issues and provide relevant information.
Education
Bachelor of Science - Business Administration with a concentration in Marketing
California State University, Stanislaus
Turlock, California12.2020
Associates of Business Degree - Marketing
Modesto Community College
Modesto, California06.2018
Skills
- A/B testing and SEO expertise
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales presentations
- Sales closing
- Relationship building
- Customer retention
- Strategy development
- Team leadership
- Staff training and development
- Project management
- Shift scheduling
- Task delegation
- Documentation and reporting
- Customer relationship management (CRM)
- Marketing
Certification
WSET-Level 1
Timeline
Chain Sales Representative
Riboli Family Wines Of San Antonio Winery
08.2022 - Current
Digital Marketing Coordinator
The Buy Local Media Group
08.2020 - Current
Marketing Associate
Drakeo
07.2018 - 08.2019
Courier
FedEx Express
08.2015 - 06.2018
Universal Banker
US Bank
08.2012 - 08.2015
Associates of Business Degree - Marketing
Modesto Community College
Bachelor of Science - Business Administration with a concentration in Marketing
California State University, Stanislaus
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