James Valdez
Mililani ,HI
Summary
Results-driven Managing Partner with 19 years of experience building and leading high-performance teams to exceed strategic and operational goals. A decisive leader and strategic planner known for a resilient, forward-thinking approach and a strong ability to drive growth, innovation, and lasting organizational success. Ready to bring seasoned leadership and a proven track record to a new role within your company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Managing Partner
Outback Steakhouse
302 Kamokila Blvd
08.2016 - 03.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Built and leveraged community relationships to drive business and maximize catering programs.
Server Shift Leader
Ruby Tuesday
95-1249 Meheula Pkwy
04.2012 - 02.2016
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
General Manager
Chilis Hawaii
Kahala
06.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Designed and applied methods to enhance sales and financial performance.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Mililani High School
Mililani Town, HI05.2007
Skills
- Revenue Growth
- Strategic Planning
- Operations Management
- Financial reporting understanding
- Business development expertise
- Strategic planning skills
- Forecasting
- Food safety expertise
Certification
- Honolulu Liquor Commission, 2022 - 2025
- Hawaii Driver License
- Serv-Safe Certification
References
Henry L. Challacombe, President, Henry Lamond Company, LTD, (808)542-6648
Julie Uyemura, Aisney Aulani, (808)479-3745
Carrie Chun, Chili's Hawaii, (858)603-2203
Timeline
General Manager
Chilis Hawaii
06.2024 - Current
Managing Partner
Outback Steakhouse
08.2016 - 03.2024
Server Shift Leader
Ruby Tuesday
04.2012 - 02.2016
High School Diploma -
Mililani High School