James Valdez
Austin
Summary
Motivated and compassionate professional with a diverse background in personal training, caregiving for individuals with special needs, guest services, and Spanish language fluency. Proven ability to communicate effectively with diverse populations, de-escalate stressful situations, and provide exceptional support and care. Strong problem-solving, crisis management, and interpersonal skills, combined with a commitment to service and public safety. Seeking to leverage my experience in building relationships, promoting wellness, and supporting community members in a law enforcement role.
Overview
10
10
years of professional experience
Work History
Caregiver, Special Needs
LifeTree
Phoenix
08.2024 - Current
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Maintained accurate records of services rendered for each client.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Kept up-to-date on the latest developments in the field of special education through continuing education courses.
- Created individualized care plans based on each client's unique needs and abilities.
- Participated in team meetings to discuss client progress and share information about new treatment strategies.
Personal Trainer
TG The Gym North Phoenix
Phoenix
06.2024 - Current
- Developed and implemented comprehensive training programs to meet clients' individual needs.
- Conducted assessments of new members to determine their fitness level prior to recommending an appropriate program.
- Analyzed data from health screenings to create personalized workout plans for each client.
- Maintained detailed records of client progress, including body composition measurements, exercise logs and nutritional intake.
- Participated in professional development activities such as conferences or continuing education courses.
- Encouraged clients to maintain a healthy lifestyle through diet, exercise and positive attitude adjustments.
- Collaborated with nutritionists, physical therapists or other healthcare professionals when needed.
Personal Trainer
Tangible Wellness
Phoenix
03.2023 - 09.2023
- Coordinated group sessions tailored to client preferences.
- Facilitated development of achievable strategies tailored to individual aspirations.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Tracked and analyzed client performance data, including weight loss and muscle gain, to monitor progress and adjust fitness plans.
- Educated clients on nutrition principles, provided dietary guidelines to enhance results, and supported overall health goals.
- Empowered clients to achieve their personal best through consistent, positive reinforcement, and motivation.
Personal Trainer
Arizona Aesthetics and Wellness
Tempe
08.2021 - 01.2023
- Organized group classes for small groups or large groups depending on client's preferences.
- Responded promptly to customer inquiries regarding services offered or upcoming events.
- Assisted clients in setting realistic short-term and long-term goals.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Created nutritional plans that support overall health goals of clients.
Guest Services Coordinator
TownePark
Phoenix
01.2016 - 04.2020
- Participated in weekly meetings with other departments to discuss any challenges or opportunities related to guest services operations.
- Developed strategies for increasing customer satisfaction ratings through improved service quality.
- Assisted in training new employees on proper procedures related to guest services operations.
- Created weekly schedules for staff members based on anticipated occupancy levels.
- Resolved customer complaints quickly and professionally to maintain high levels of satisfaction.
- Maintained accurate records of all transactions and completed shift reports accurately.
- Conducted regular inspections of parking lot for safety hazards and addressed any issues immediately.
- Oversaw cash management processes such as ticketing system validation, reconciliation of revenue.
- Assisted guests with luggage when needed, while providing courteous service to each visitor.
- Provided leadership by setting an example with professional attitude and work ethic.
Valet Captain
TownePark
Phoenix
08.2015 - 12.2015
- Supervised subordinates during peak periods of activity in order to maintain a safe environment.
- Resolved any customer complaints or concerns regarding the valet service promptly and courteously.
- Processed payments using credit card terminals or cash registers as necessary.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Greeted guests upon arrival and provided exceptional customer service.
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
- Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
Education
Bachelor of Science - Exercise Science
Arizona State University
Tempe, AZSkills
- Verbal and written communication skills
- Conflict resolution
- Spanish fluency
- Multitasking and organization
- Reliability and punctuality
- Active listening
- Situational awareness
- First aid and safety
- Adaptability and flexibility
Timeline
Caregiver, Special Needs
LifeTree
08.2024 - Current
Personal Trainer
TG The Gym North Phoenix
06.2024 - Current
Personal Trainer
Tangible Wellness
03.2023 - 09.2023
Personal Trainer
Arizona Aesthetics and Wellness
08.2021 - 01.2023
Guest Services Coordinator
TownePark
01.2016 - 04.2020
Valet Captain
TownePark
08.2015 - 12.2015
Bachelor of Science - Exercise Science
Arizona State University