James Valentine
Grand Rapids
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aquatics Supervisor
Salvation Army- Kroc Center
10.2024 - Current
- Enhanced member safety by implementing comprehensive training programs for lifeguards and aquatic staff.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Conducted performance evaluations for team members, providing constructive feedback to facilitate growth and professional development.
- Promoted positive teamwork among aquatics staff through team-building exercises that fostered camaraderie within the department.
- Organized staff schedules to maintain appropriate coverage during peak hours as well as off-peak times in compliance with state regulations.
- Managed the recruitment, interviewing, hiring, and onboarding processes for new aquatic staff members.
Aquatics Director
YMCA of Greater Grand Rapids
12.2017 - 10.2024
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Fostered a positive work environment by cultivating open communication channels between staff members across various departments within the organization.
- Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
- Developed and executed successful aquatics programs for diverse age groups, increasing community engagement and participation.
- Recruited and retained top talent in the aquatics field through competitive compensation packages, professional development opportunities, and a supportive work culture.
Member Engagement Director
YMCA of Greater Grand Rapids
01.2023 - 05.2024
- Built and maintained relationships with community organizations.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Led team meetings focused on sharing best practices, addressing challenges, and celebrating successes in order to foster a cohesive, high-performing unit.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Arts - Recreation Facilities Managment/Marketing
Central Michigan University
Mount Pleasant, MI08-2009
Skills
- Crisis management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Team collaboration
- Effective communication
- Coaching and mentoring
- Interpersonal skills
Certification
- Lifeguard Instructor-American Red Cross
- CPR/First Aid Instructor-American Red Cross
Timeline
Aquatics Supervisor
Salvation Army- Kroc Center
10.2024 - Current
Member Engagement Director
YMCA of Greater Grand Rapids
01.2023 - 05.2024
Aquatics Director
YMCA of Greater Grand Rapids
12.2017 - 10.2024
- Lifeguard Instructor-American Red Cross
- CPR/First Aid Instructor-American Red Cross
Bachelor of Arts - Recreation Facilities Managment/Marketing
Central Michigan University
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