Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Vanderlinden

Cudahy,WI

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Service Technician Supervisor

Imperial Dade
11.2021 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded to problems reported by customers by troubleshooting and resolving maintenance issues.
  • Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
  • Maintained tools and equipment to foster safe and consistent operation.
  • Communicated with clients to provide price quotes, discuss repair needs and schedule work.
  • Supervised team member performance to meet client deadlines and requirements.

General Laborer - Maintenance

Aqua-Docs
10.2020 - 10.2021
  • Laid out materials and components to prepare for installation.
  • Calculated materials and time needed for each job.
  • Installed and removed complete pier and dock systems at residential and business sites.
  • Operated tools, equipment, and machinery according to safety standards.
  • Used variety of hand and power tools to complete tasks.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Performed quality checks on products and materials to identify any defects.
  • Completed preventive maintenance to enhance client satisfaction and maintain quality.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Worked with diverse types of weather and ground conditions.
  • Operated forklifts and boom lifts to complete various tasks.
  • Developed and maintained professional relationships with customers to promote loyalty and referrals.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Diagnosed and repaired problems with prior installations and removals of piers and docks.
  • Supervised maintenance activities and inspected equipment.

Customer Care Representative

Auto Wares - Bumper to Bumper
10.2009 - 10.2020
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and backed up other customer service managers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

GED -

College of Lake County
Grayslake, IL
09-2008

Skills

  • Order processing management
  • Task prioritization skills
  • Skilled in resolving equipment issues
  • Proficient in service call management
  • Demonstration of equipment usage
  • Inventory management
  • Consistently punctual
  • Client relationship management
  • Verbal and written communication
  • Equipment maintenance
  • Technical troubleshooting
  • Hand tool expertise
  • Maintenance and repair
  • Problem-solving skills
  • Self-directed task management
  • Troubleshooting
  • Inventory oversight
  • Service reports
  • Equipment maintenance
  • Attention to detail
  • Troubleshooting skills
  • Service ticket accuracy
  • Testing and evaluation
  • Equipment calibration
  • Proactive maintenance strategies
  • Equipment evaluation

Certification

Fork Lift Certification

Timeline

Service Technician Supervisor

Imperial Dade
11.2021 - Current

General Laborer - Maintenance

Aqua-Docs
10.2020 - 10.2021

Customer Care Representative

Auto Wares - Bumper to Bumper
10.2009 - 10.2020

GED -

College of Lake County

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James Vanderlinden