Summary
Overview
Work History
Education
Skills
Avid tennis player
Timeline
Generic

James Vartian

McKinney,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience

Work History

Guest Advocate

Target
09.2021 - Current
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Investigated and resolved accounting, service and delivery concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Sought ways to improve processes and services provided.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Bachelor of Arts - Political Science

Texas Tech University
Lubbock, TX
05.2027

Skills

  • Product Sales
  • Cash Register Operations
  • Inventory Monitoring
  • Guest Satisfaction
  • POS Transactions
  • Financial Transactions
  • Creative Solutions
  • Membership Registrations
  • Computer Skills
  • Food and Beverage Area Setup
  • Issue Resolution
  • Office Meetings

Avid tennis player

I have played tennis for 10 years. It is a sport I enjoy to play, it focuses on both physical and mental strains. It is a sport that strongly encourages a gentlemanly-like personality.

Timeline

Guest Advocate

Target
09.2021 - Current

Bachelor of Arts - Political Science

Texas Tech University

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James Vartian