James Vasquez

Home Services Experience Assistant Manager

Best Buy, Geek Squad

07.2019 - 10.2025

Led team operations to enhance customer service and technical support efficiency.
Developed training programs for new staff, improving knowledge retention and job performance.
Implemented process improvements that reduced customer wait times and enhanced service delivery.
Coordinated cross-functional communication between departments to streamline project workflows.
Analyzed customer feedback to identify trends and inform product support strategies.
Mentored junior technicians in troubleshooting techniques, fostering skill development and confidence.
Managed escalated technical issues, providing solutions that aligned with company standards and customer expectations.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.