Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Vaughn

Kremmling,CO

Summary

Dynamic Fixed Operations Director at Summit Ford with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in staff training and development, I successfully implemented streamlined processes that boosted service delivery. Adept at cultivating productive relationships, I led a 21-member team in the service, parts, detail, rental, mobile service, shuttle and customer vehicle pick up and delivery departments to achieve sales objectives while maintaining compliance with industry standards. I strive for an exemplary customer service experience and retained relationship in my interactions with customers and staff alike.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Fixed Operations Director

Summit Ford
03.2020 - Current
  • Assisted in developing operational strategies to improve service delivery and customer satisfaction.
  • Supported daily management of fixed operations, ensuring adherence to organizational standards and policies.
  • Collaborated with cross-functional teams to enhance workflow efficiency and team communication.
  • Participated in training initiatives for staff, promoting adherence to safety protocols and best practices.
  • Conducted routine assessments of operational processes, identifying areas for improvement and optimization.
  • Aided in implementing software tools for tracking performance metrics and enhancing reporting capabilities.
  • Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
  • Directed fixed operations of 21-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
  • Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
  • Elevated employee retention rates by cultivating a supportive work environment that fostered professional growth.
  • Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.

Parts Director

Summit Ford
01.2018 - 03.2020
  • Oversaw parts inventory management, ensuring optimal stock levels and reducing excess inventory costs.
  • Developed and implemented streamlined processes for parts procurement, enhancing efficiency and vendor relationships.
  • Led cross-functional teams in identifying supply chain improvements, resulting in faster turnaround times for parts delivery.
  • Trained and mentored staff on best practices in parts handling and customer service excellence.
  • Collaborated with Service Department to streamline workflow, improving communication and efficiency between departments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Supervised and trained staff on product knowledge and customer service.

Parts Manager

Summit Ford
08.2007 - 01.2018
  • Managed inventory levels, ensuring timely procurement of parts and materials.
  • Oversaw parts department operations, optimizing workflow and enhancing efficiency.
  • Developed training programs for staff, improving knowledge of inventory management systems.
  • Analyzed sales trends to forecast demand and adjust inventory accordingly.
  • Collaborated with service teams to ensure alignment on parts availability and order fulfillment.
  • Led cross-functional meetings to address operational challenges and streamline processes.
  • Monitored compliance with company policies and safety regulations in parts handling procedures.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Provided timely, insightful and accurate reports to upper management.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
  • Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.

Parts Counter Person

Summit Ford
02.2006 - 08.2007
  • Processed parts orders efficiently, ensuring accuracy in inventory management.
  • Assisted customers with product inquiries, providing exceptional service and support.
  • Maintained up-to-date knowledge of parts catalog and pricing structures.
  • Coordinated with suppliers to expedite order fulfillment and resolve discrepancies.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Processed customer orders accurately and efficiently, contributing to repeat business.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
  • Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
  • Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
  • Contributed ideas during team meetings aimed at improving store operations and increasing profitability.
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

Apprentice Technician

Summit Ford
01.2005 - 02.2006
  • Conducted routine maintenance on equipment, ensuring optimal performance and safety standards.
  • Assisted senior technicians in troubleshooting and resolving technical issues effectively.
  • Maintained accurate records of repairs and service schedules to enhance operational efficiency.
  • Implemented best practices for equipment handling, improving safety compliance across the team.
  • Completed comprehensive training on various tools and equipment, increasing proficiency in technical skills.
  • Developed a reputation for reliability among colleagues due to punctuality, strong attendance record, and consistent completion of assigned tasks.

Car Detailer

Summit Ford
01.2004 - 01.2005
  • Managed vehicle detailing processes, ensuring high-quality finishes and customer satisfaction.
  • Trained and mentored junior detailers on techniques and best practices for optimal results.
  • Implemented efficient workflows to enhance productivity and reduce turnaround times for services.
  • Utilized industry-standard tools and products to achieve superior cleaning and restoration outcomes.
  • Conducted thorough inspections of vehicles to identify areas needing additional attention.
  • Developed customer relationships through consistent communication and quality service delivery.
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.

Education

Summit High School
Frisco, CO

Skills

  • Setting goals
  • Customer relations
  • Operational efficiency
  • Maintaining compliance
  • Manufacturer warranty policies
  • Cultivating productive relationships
  • Staff training and development
  • Scheduling and coordination
  • Facility maintenance
  • Teamwork and collaboration
  • Problem-solving
  • Team leadership

Certification

  • Certified Ford Fixed Operations Director, Summit Ford - Current
  • Certified Ford Service Manager, Summit Ford - Current
  • Certified Ford Parts Manager, Summit Ford - Current
  • Certified Ford Service Advisor, Summit Ford - Current
  • Certified Ford Parts Counterman, Summit Ford - Current
  • Certified Ford Customer Experience Manager, Summit Ford - Current

Timeline

Fixed Operations Director

Summit Ford
03.2020 - Current

Parts Director

Summit Ford
01.2018 - 03.2020

Parts Manager

Summit Ford
08.2007 - 01.2018

Parts Counter Person

Summit Ford
02.2006 - 08.2007

Apprentice Technician

Summit Ford
01.2005 - 02.2006

Car Detailer

Summit Ford
01.2004 - 01.2005

Summit High School

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James Vaughn