James Vela
Woodland Hills,CA
Summary
Seasoned Account Manager with 20-year history in sales and account development. Adept at leveraging people skills and business acumen to develop customized solutions and approaches that achieve dramatic results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Account Manager
AI OASIS, Inc.
09.2006 - Current
- Current job duties include managing existing accounts, performing sales demos, conducting regular training courses on software products, handling and managing exhibitor booths at trade show conferences on behalf of the company, customer service, public speaking on behalf of the company, leading sales calls with prospective clients, and generating revenue for the company through negotiation on estimates.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Provided extensive support in sales, technical and business areas to key accounts.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
Product Manager
MobilePlanet/Expansys
06.2001 - 06.2006
- Began working with MobilePlanet as an inside sales representative, then customer service, then tech support, and finally as a product manager for catalog electronic products
Education
College - Computer Science
ICT College
Los Angeles, CA01.2001
Skills
- Computer skills
- Office experience
- Relationship management
- Technical sales
- Customer service
- Customer relationship management
- Communication skills
- Phone etiquette
- Account Management
- Outside sales
- Relationship building
- Microsoft Excel
- Public Speaking
- Technical support
- Inside sales
- Sales
- Microsoft Office
- Microsoft Word
- Excellent negotiation skills
- Systems and software expertise
- Client relationship management
- Contract negotiation
- Account management
- Customer relationships
- Networking skills
- Relationship building and management
- Customer satisfaction
- Issue resolution
- Client relations
- BSA/AML software expertise
- Customer training
- Customer rapport
- Client rapport
- Persuasive negotiations
Accomplishments
- Generated $3 Million in revenue in 2024 through project estimate negotiation with business customers.
- Conducted Master of Ceremonies duty for client User Conferences on behalf of the company.
- Engaged in public speaking at banker conferences.
- Fully managed Exhibitor booths at bankers conferences from start to finish for over 15 years.
Certification
Driver's License, 03/01/23, 09/01/24
Languages
Spanish
Native or Bilingual
Timeline
Senior Account Manager
AI OASIS, Inc.
09.2006 - Current
Product Manager
MobilePlanet/Expansys
06.2001 - 06.2006
College - Computer Science
ICT College
Similar Profiles
Fatih YetginFatih Yetgin
Executive Assistant Manager at REEF OASIS SENTIDO HOTEL & REEF OASIS BEACH RESORTExecutive Assistant Manager at REEF OASIS SENTIDO HOTEL & REEF OASIS BEACH RESORT
Sheldon Brian ConwaySheldon Brian Conway
Kitchen Manager/Chef at Oasis Recovery Centers, Oasis Addiction CounselingKitchen Manager/Chef at Oasis Recovery Centers, Oasis Addiction Counseling
Sundar Rajan RenganathanSundar Rajan Renganathan
Founding Member, Director & India Head at Health Tech AI Startup - Inara AIFounding Member, Director & India Head at Health Tech AI Startup - Inara AI
Christina FossileChristina Fossile
Dental Assistant at Elite Smiles ValenciaDental Assistant at Elite Smiles Valencia
Ian CymbolIan Cymbol
Behavioral Health Technician at No Matter What Recovery DetoxBehavioral Health Technician at No Matter What Recovery Detox