Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Languages
Timeline
Generic
James Verdugo

James Verdugo

Orlando

Summary

Retail professional with extensive experience in high-volume sales, customer service, and leadership development. Currently pursuing a Finance degree at the University of Central Florida, complemented by an A.A. in General Studies and a Business Specialist Certificate from Valencia College. Proven track record as a Summer Leadership Intern at Coach, successfully implementing clienteling strategies and enhancing sales performance. Bilingual in English and Spanish, with strong skills in problem-solving, communication, and team collaboration, ready to contribute to dynamic retail or business environments.

Overview

2
2
years of professional experience

Work History

Summer Store Leadership Intern

Coach
Orlando
06.2025 - Current
  • Selected for 10-week leadership development program in retail management and customer experience.
    Assisted Store Manager with team scheduling, clienteling strategy, and operational planning.
    Led initiatives enhancing visual merchandising and sales floor productivity using performance data.
    Participated in business reviews, set daily goals, and managed inventory effectively.
    Conducted pre-shift meetings and coached associates on customer engagement strategies.
    Developed store operations project for presentation to regional leadership.

Sales Associate

TOMMY HILFIGER
Orlando
12.2023 - Current
  • Showcased Tommy Hilfiger products, enhancing customer engagement
  • Implemented strategies to improve service quality based on customer feedback
  • Fostered customer loyalty through a positive shopping environment
  • Strategically upsold products, consistently exceeding targets
  • Adapted rapidly to inventory changes and promotions
  • Fostered a supportive team environment during high-volume periods
  • Ensured immaculate store presentation and accurate inventory
  • Delivered exceptional customer service, building customer loyalty
  • Orchestrated customer interactions aligning with company norms
  • Diagnosed customer requirements, expediting seamless transactions

Seasonal Sales Associate

Columbia Sportswear
Orlando
09.2025 - 11.2025
  • Consistently exceeded sales targets through strategic upselling of products.
  • Fostered supportive team environment during high-volume periods to enhance performance.
  • Delivered exceptional customer service, cultivating strong customer loyalty.
  • Adapted rapidly to inventory changes and promotions, maintaining stock availability.
  • Collaborated with team members to achieve sales goals and address customer needs.
  • Educated customers on product features for informed purchasing decisions.
  • Processed transactions accurately using point-of-sale systems, ensuring efficiency.
  • Handled customer inquiries effectively, resolving issues promptly.

Education

Bachelor of Science - Finance

University of Central Florida
Orlando, FL
05-2027

Associate of Arts - General Studies

Valencia College
Orlando
05.2025

Certificate of Technical Studies - Business Specialist

Valencia College
Orlando, FL
05-2025

High School Diploma -

Freedom High School
Orlando
05.2025

Skills

Project management and strategic planning

  • Technical reporting
  • Agile methodologies
  • Team collaboration
  • Innovative thinking
  • Customer relations
  • Sales techniques
  • Problem solving
  • Documentation
  • Mentoring and coaching
  • Business management
  • Financial planning
  • Visual merchandising
  • Ethical leadership

Hobbies and Interests

  • Building and programming PCs
  • Tech consulting and smart device installation
  • Learning about computers and technology
  • Mentoring and encouraging others
  • Exploring business management and financial planning
  • Engaging in DIY projects and problem-solving
  • Gaming and exploring new technologies

Languages

  • English, Expert
  • Spanish, Expert

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited

Timeline

Seasonal Sales Associate

Columbia Sportswear
09.2025 - 11.2025

Summer Store Leadership Intern

Coach
06.2025 - Current

Sales Associate

TOMMY HILFIGER
12.2023 - Current

Bachelor of Science - Finance

University of Central Florida

Associate of Arts - General Studies

Valencia College

Certificate of Technical Studies - Business Specialist

Valencia College

High School Diploma -

Freedom High School

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