James Villa
San Luis,CO
Summary
Effective Shift Supervisor known for enhancing team performance and operational efficiency. Expertise in customer service and conflict resolution, dedicated to creating exceptional experiences and maintaining high satisfaction standards.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Alamosa, CO
03.2025 - 08.2026
- Supervised daily operations, ensuring adherence to company standards and procedures.
- Implemented efficiency improvements in workflow, reducing service times during peak hours.
- Trained and mentored new baristas, enhancing team performance and service quality.
- Monitored customer satisfaction, addressing concerns to maintain high service standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Process Assistant
Amazon
Colorado Springs, CO
02.2022 - 06.2024
- Facilitated training for new team members on operational procedures and safety protocols.
- Supervised daily warehouse operations to ensure efficient workflow and timely order fulfillment.
- Collaborated with management to identify areas for operational improvement and implement strategic solutions.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
Barista Trainer
Starbucks
Scottsdale, AZ
10.2019 - 02.2022
- Evaluated barista performance and provided constructive feedback for continuous improvement.
- Fostered a positive team environment through motivational leadership and support initiatives.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Mayer High School
Mayer05-2019
Skills
- Team leadership
- Workplace safety
- Hand and power tools
- Strong work ethic
- Willingness to learn
- Punctual and reliable
Timeline
Shift Supervisor
Starbucks
03.2025 - 08.2026
Process Assistant
Amazon
02.2022 - 06.2024
Barista Trainer
Starbucks
10.2019 - 02.2022
High School Diploma -
Mayer High School