James Villafana
Fresno,CA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Ride and Shine Car Wash and Fed Ex Ground. Skilled in chemical handling and demonstrating strong communication, I excel in fast-paced environments, significantly improving service quality and efficiency. Achieved notable customer retention through exceptional service and teamwork. Energetic and friendly Car Wash Attendant bringing 3-year record of exceptional customer service. Recognized for engaging customers, create positive experiences and increase repeat business and patron base. Knowledgeable in all facets of detailing services for vehicles' exterior and interior, chemical solutions' application and industry-best products.
Overview
3
3
years of professional experience
Work History
Car Wash Attendant
Ride And Shine Car Wash
2021.05 - 2023.04
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Cleaned and polished vehicle interiors and exteriors to high standards.
Ground Package Handler
Fed Ex Ground
2020.03 - 2021.04
- Ensured timely deliveries by loading and unloading trucks with precision and speed.
- Demonstrated flexibility in shift assignments as needed, working weekends or overtime hours when required for operational support or peak periods.
- Followed verbal and written instructions to properly move and ship products.
- Improved package processing efficiency by accurately scanning and sorting packages according to size, weight, and destination.
- Loaded packages onto conveyor belts while paying close attention to labels for accurate routing and delivery.
- Optimized workflow within the facility through effective communication with team members regarding task progress and completion times.
- Enhanced accuracy of deliveries by verifying addresses on received packages against company database records before shipping out.
- Assisted in maintaining a clean work environment through proper organization of workstations and regular equipment inspections.
Education
High School Diploma -
Heartland Alternative (Continuation)
Selma, CA06.2006
Skills
- Flexible Work Schedule
- Strong Communication Skills
- Teamwork and contribution
- Customer Service
- Adaptability to Change
- Chemical handling knowledge
- Customer Service-Oriented
- Physical stamina and strength
- Inventory Monitoring
- Self-Motivation and Initiative
- Quality control understanding
- Customer Retention
Timeline
Car Wash Attendant
Ride And Shine Car Wash
2021.05 - 2023.04
Ground Package Handler
Fed Ex Ground
2020.03 - 2021.04
High School Diploma -
Heartland Alternative (Continuation)
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