Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

James Villamayor

San Jose,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Orkin Pest Control
07.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively leading individual and team tasks and streamlining processes.
  • Performed monthly compliance checks.
  • Assessed employee performance and developed improvement plans.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Maintained branch files for major accounts, local accounts and employees.
  • Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Engaged employees in business processes with positive motivational techniques.
  • Generated financial and operational reports to assist management with business strategy.
  • Resolved various issues impacting sales management and business operations.
  • Implemented service improvements to enhance sales cycle.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Branch Service Manager

Orkin Pest Control
01.2017 - Current
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Coached staff to improve efficiency and revenue with more effective procedures and approaches.
  • Trained staff in bank products, operations procedures and successful sales strategies.
  • Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
  • Built trusting relationships with members by offering sound financial advice and personalized service.
  • Organized schedules to adequately cover routine business demands as well as special periods of high demand such as new business and Gold Medal accounts.
  • Complied with established internal controls and policies.

Orkin Service Pro

Orkin Pest Control
01.2015 - Current
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to problems reported by customers by troubleshooting and resolving pest issues.
  • Worked with diverse types of weather and ground conditions.
  • Followed established procedures for inspection of business locations and performing needed pest maintenance.

Education

Bachelor of Science - Pastoral Studies

Golden State Baptist College
Santa Clara, CA
05.2009

Skills

  • Financial Management
  • Microsoft Internet Explorer
  • Microsoft Windows
  • Manage Contracts
  • Multi-Unit Operations Management
  • Microsoft Office
  • Project Management
  • Sales Activities
  • Microsoft Outlook
  • Staff Management
  • High-Pressure Environments
  • Customer Service
  • Google Docs
  • Microsoft Excel
  • Manage Budgets
  • Microsoft SharePoint
  • Management
  • LinkedIn
  • YouTube

Accomplishments

  • Earned the “Fundamentals of Management” Award in 2016 for Branch Service Manager Training.
  • Earned the “Managing a Service Organization” Award in 2017 for Branch Service Manager Training.
  • Earned the “Leadership in Action Workshop” Award in 2022 for Operation Manager Training.

Certification

  • License - Field Representative -2023

Additional Information

AIB International Food Safety and Sanitation Distance Learning Course- October 2015


Purdue University Center for Urban and Industrial Pest Management- 2016


Timeline

Operations Manager

Orkin Pest Control
07.2021 - Current

Branch Service Manager

Orkin Pest Control
01.2017 - Current

Orkin Service Pro

Orkin Pest Control
01.2015 - Current

Bachelor of Science - Pastoral Studies

Golden State Baptist College

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James Villamayor