James Villarreal
Menlo Park,CA
Summary
With over 5 years of leadership experience in the retail area, including new store openings and supply chain awareness, I've led teams to deliver on key projects and quality support.
Experienced Tech Leader | Skill Manager and Mentor | Specialist in Problem-Solving and Technical Diagnostics | Highly Adaptable and Quick Learner
Overview
19
19
years of professional experience
1
1
Language
Work History
MGR, APLA - INFRA SERVICES, STORES
Nike World Headquarters
11.2021 - 02.2024
- Managed a 4-person Network Team for new store projects, remodels, and relocations, ensuring seamless collaboration among various teams.
- Conducted weekly stand-up meetings to discuss current projects, support, and escalations, tracking work using Jira.
- Re-established Network Global Standards for over 100 stores, focusing on port mapping, equipment, and network configuration.
- Maintained an inventory of over 350 network switches and VeloCloud devices, identifying customer needs related to End of Life (EOL) devices and supply chain capacity.
- Annual Operating Plan (AOP) predictive work for new projects and resources needed for the next fiscal year.
- Director stretch assignment managing infrastructure at both Nike campuses and Distribution centers.
Lead Retail Engineer
Nike World Headquarters
08.2019 - 11.2021
- Led daily stand-up meetings to address challenges and provide assistance, collaborating with cross-functional teams monthly for project improvement.
- Enhanced athlete skill development through personalized coaching and mentorship, serving as a subject matter expert on key technologies.
- Managed team schedules for on-call rotations, weekends, and holidays, establishing a 4-person team in Mexico for daily support and new store openings.
- Continued reviewing Knowledge Base Articles and updating processes, scheduling 30 onsite store visits for training and feedback throughout the fiscal year.
SR RETAIL ENGINEER
Nike World Headquarters
07.2015 - 08.2019
- Provided level 2 support for 300+ stores in North America, established professional relationships with engineering teams for new product support, and created dashboards to capture incident trends, generating over 100 problem tickets.
- Maintained 1000+ mobile devices through AirWatch (MDM) including setup, re-imaging, application, and wi-fi profile management, and wrote, reviewed, and edited over 300 Knowledge Base Articles in ServiceNow.
- Performed preventative maintenance before holidays, high-traffic events, and special store occasions, trained new service desk members on first call resolution, and oriented new staff members on ticketing software, policies, and procedures.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement, responded to customer escalation calls and emails, created incidents for high-priority issues, and provided onsite store support, hands-on training, and customer feedback.
System Administrator (Application) Contractor
Vesta Corporation
02.2015 - 07.2015
- Assisted over 250 server migration projects, ensuring minimal disruption to business operations during transitions between platforms.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
- Maintained assets inventory, completed inventory reports and escalated inventory discrepancies.
IT Support Specialist
Office Automation Group Inc.
04.2005 - 01.2015
- Managed ticket creation and resolution of desktop issues using Remedy for over 200 users.
- Provided subject matter expertise to troubleshoot and resolve wide range of issues.
- Configured workstations for hardware and software setup, including installing Mobile Device Management (MDM) (AirWatch) on over 500 devices.
- Supported off-site users with Cisco Anytime VPN through remote desktop services like Team Viewer, LogMeIn, and GoToMeeting, while implementing Stanford security and encryption policies using BitLocker and FileVault on all machines.
Education
Bachelor of Science - Graphic Communications
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CATimeline
MGR, APLA - INFRA SERVICES, STORES
Nike World Headquarters
11.2021 - 02.2024
Lead Retail Engineer
Nike World Headquarters
08.2019 - 11.2021
SR RETAIL ENGINEER
Nike World Headquarters
07.2015 - 08.2019
System Administrator (Application) Contractor
Vesta Corporation
02.2015 - 07.2015
IT Support Specialist
Office Automation Group Inc.
04.2005 - 01.2015
Bachelor of Science - Graphic Communications
California Polytechnic State University-San Luis Obispo
Accomplishments
- Successfully oversaw 300+ new store openings, remodels, and relocations in North America and Asia Pacific/Latin America regions
- Established and managed three teams, which includes Retail and Network in Mexico, India/Japan and North America.
- Led projects such as Air and Energy initiatives and implemented Solink (NVR Camera system) and new VLANs for Asia Pacific/Latin America.
- Achieved cost savings through optimization of Singtel Network Circuit and standardized global network port mapping for Asia Pacific/Latin America.
- Conducted reviews of 200 network circuits and documented 400 network devices (Firewalls, Routers, Switches, Velocloud, Access Points).
- Created over 200 Knowledge Base articles and conducted Lunch and Learn training sessions for continuous learning and development.
Additional Information
- Cisco Switches / Routers / Controllers
- Cisco DNA Center / Risk / Prime
- VMware Cloud Orchestrator (VeloCloud)
- Ekahau (Heat Maps)
- Airwatch: Mobile Device Management
- Jira Kanban / Aha
- ServiceNow
- SolarWinds
- Microsoft 365 Office Suite
- Jamf
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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STRENGTHS
Problem Solving:
Whenever a challenge arises in my workplace, I conduct thorough research to find solutions. I'm not afraid to ask questions, as I believe it's crucial in finding the best path forward. This approach has been instrumental in my continuous growth.
Leadership:
In my previous role, I spearheaded a Network Team consisting of four members, overseeing operations across seven countries for various projects such as new store, remodels, relocations, circuit upgrades, and other network-related initiatives. Through effective communication, delegation, and inspiration, we consistently achieved our weekly goals.
Quick Learner
I'm deeply passionate about delving into new technologies, honing leadership skills, and mastering problem-solving techniques. Additionally, my flexibility and adaptability have proven invaluable in my field of expertise.
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingPersonal development programsWork from home optionHealthcare benefitsPaid sick leavePaid time offFlexible work hoursSKILLS
- Team Leadership
- Time Management
- Hardware troubleshooting
- Teamwork and Collaboration
- Troubleshooting Network Issues
- Mentoring
- Staff Management
- ITIL Knowledge
- Schedule Management
- Customer Service
- Problem-Solving
- Dependable and Responsible
Interests
Photography
Travel
Sports