James Viloria
Lacey,WA
Summary
Dependable Server providing fast and quality customer service. Adaptable in stressful situations with expertise in team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Busser
Seventeen51 Restaurant & Bistro
08.2016 - 08.2021
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Server
Seventeen51 Restaurant & Bistro
08.2021 - 02.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables.
- Seated customers in timely manner by managing reservations and waitlists.
- Set positive tone for entire dining experience as first point of contact for incoming customers.
- Shared knowledge of menu items enabling customers to make personal decisions based on taste and interest.
- Carried out opening and closing shift duties to keep restaurant working efficiently.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Set up banquet parties and coordinated service to multiple dining areas.
- Displayed enthusiasm and provided excellent service with focused attention to customer needs.
Receptionist
Panorama
02.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
North Thurston High School
Lacey, WA06.2014
Skills
- Ambitious
- Productive
- Receptive
- Mentor
- Leadership
- Cognizant
- Collaborative
- Charismatic
- Pos Operation
- Thorough
Additional Information
References
Alfred Lacanlale - Administrative Accounting Assistant
Panorama
1751 Circle Lane SE Lacey, WA 98503
ext. 7612
alfred.lacanlale@panorama.org
Janeen Sanchez - Facilities Coordinator
Panorama
1751 Circle Lane SE Lacey, WA 98503
ext. 7716
janeen.sanchez@panorama.org
Michelle Venida - Behavioral Health Provider
Olympia Pediatrics
3434 12th Ave NE, Olympia, WA 98506
360-280-5452
venidam92@gmail.com
Timeline
Receptionist
Panorama
02.2024 - Current
Server
Seventeen51 Restaurant & Bistro
08.2021 - 02.2024
Busser
Seventeen51 Restaurant & Bistro
08.2016 - 08.2021
High School Diploma -
North Thurston High School