James Vines
Slidell,LA
Summary
Proactive Store Team Leader with extensive experience in store operations, inventory control, and customer satisfaction. Successfully led teams, optimized store layouts, and implemented effective merchandising strategies to drive sales and improve performance. Skilled in coaching, employee scheduling, and problem-solving, offering a strong track record in managing budgets and enhancing team productivity.
Overview
21
21
years of professional experience
Work History
Store Team Leader
Big Lots
11.2009 - Current
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Designed improvement plans.
- Transferred, created and received stock orders to guarantee product stability.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
- Handled customer complaints and issues politely and professionally.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Led a team of employees to achieve store sales targets and goals consistently.
- Implemented effective merchandising strategies for better product visibility and increased sales.
- Trained new employees on store operations, customer service skills, and product knowledge.
Office Manager
Winn Dixie
04.2004 - 03.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Operations Manager
Circuit City
01.2006 - 11.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
No Degree - Business Management
Nunez Community College
Chalmette, LASkills
- Store operations
- Coaching and Mentoring
- Recruitment and hiring
- Merchandising Strategies
- Inventory Control
- Social Media Marketing
- Brand Awareness
- Employee Scheduling
- Loss Prevention
- Profit management
- District reporting
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Store Team Leader
Big Lots
11.2009 - Current
Operations Manager
Circuit City
01.2006 - 11.2009
Office Manager
Winn Dixie
04.2004 - 03.2011
No Degree - Business Management
Nunez Community College