James V McMahill
San Diego,CA
Summary
Passionate, mental health leader with experience as a therapist, manager and supervisor for clinicians serving children, adolescents, and adults experiencing life transitions; and as a manager, trainer and business analyst in the technology industry.
Overview
25
25
years of professional experience
Work History
Therapist in Private Practice
Self Employed
07.2023 - Current
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
Program Administrator, Agewise Strength Based Case Management, Institutional Case Management
Telecare Corporation
05.2022 - 07.2023
- Manage all strategic, clinical oversight of two case management programs focused on serving older adults with severe persistent mental illness
- Develops and maintains a productive work relationship with State and local agency partners; acts as liaison between the AgeWise and San Diego HHSA community partner
- Responsible for clinical quality assurance in service delivery and exceeding all required metrics in documentation and billing standards
- Responsible for managing all fiscal and budgetary parameters and development of the yearly fiscal budget
- Maintain healthy staffing patterns for all departments, including directing the recruitment, candidate selection, partnering with internal Employee Relations, and when necessary, disciplinary action within the Program
Program Manager, Logan Heights FHC, Mission Beach FHC, Sherman Heights FHC
Family Health Centers
12.2021 - 05.2022
- Clinical and managerial oversight for integrated Family Health Center clinics, including: Sherman Heights FHC, Mission Beach FHC and Logan Heights FHC
- Conducting triage and crisis assessment for patients seen at the various FHC primary care clinics and Urgent Care facility at Logan Heights
- Responsible for training, and clinical/professional development of FHC therapists and case managers
- Responsible for managing productivity, retention, and acquisition of FHC staff
- Maintaining a small, high risk/high need caseload of clients within the FHC system
Crisis Therapist - First Responder
Carver County - Health and Human Services
02.2020 - 12.2021
- Provided direct diagnostic and risk assessment, brief crisis intervention, treatment planning and follow up services for children, adults, individuals, families and/or groups; and mental health consultation to professionals in the community
- Provided on demand, diagnostic and risk assessments for all patients who exhibit mental health concerns or suicidality for Emergency Rooms in Carver county for inpatient consideration, or discharge planning for outpatient services
- Provided crisis stabilization services, de-escalation and emergency response upon the request of and in direct collaboration with Law Enforcement and first responders
- Provided training with new team members and offered education and service outreach to external providers
Psychotherapist
Center for Victims of Torture
06.2019 - 02.2020
- Conducted the screening, assessment and individual therapy sessions for clients recovering from primary or secondary traumas from torture
- Responsible for creation and facilitation of parenting groups to members of the Karen Diaspora in St
- Paul
- Responsible for the creation and presentation of community outreach events and trainings on CVT initiatives, trauma informed care and implementation of service delivery
- Responsible for upkeep of timely documentation on all CVT services
- Tasked with training and outreach with local hospitals, universities and first responders on specialized trauma informed practices when serving refugee populations
Program Director, Heartland Wellness Recovery Center
Community Research Foundation
03.2016 - 10.2018
- Responsible for leading policies, culture and structure of outpatient psychiatric services for all qualified Serious and Persistent Mental Illness (SPMI) clients in East San Diego
- Directed and monitored utilization of psychiatric services
- Monitored staff production and unit reports and worked with executive management to meet contract goals
- Provided primary oversight and management of the AB109 program embedded within Heartland Wellness Recovery Center
- Responded to all clinical crises, including suicidality, grave disability and severe psychotic episodes as they occurred in a busy, highly utilized community psychiatric outpatient clinic
- Served as a liaison and partner to the County of San Diego-Mental Health Services and was responsible for community outreach with San Diego mental health partners
- Oversaw staffing of facility, including hires, terminations and performance management
- Worked with Director of Quality Improvement to establish and monitor procedures for chart review to ensure all documentation meets agency, government and international accreditation (CARF) requirements
- Monitored Center budget and directed all fiscal matters
- Managed a caseload consisting of high risk, acute clients, including those struggling with severe depression, suicidality, schizophrenia and trauma recovery
Assistant Program Director, Heartland Wellness Recovery Center
Community Research Foundation
02.2015 - 03.2016
- Assisted the Program Director in providing management and coordination of all clinic services, including staff training, clinical oversight, crisis management and systems creation/maintenance
- Managed crisis walk-in and clinic triage, screening and assessing all new clients for county specialty mental health criteria, while navigating emergency services when clinically indicated
- Acted as primary therapist for approximately 60 clients, providing crisis intervention, treating with evidence based practices and documenting in a timely and accurate manner
- Monitored and problem solved daily staff concerns, challenges and clinical questions
- Assisted the Program Director in resolving staff conflicts, ensuring quality of services provided and instituting improvement plans when needed
Geriatric Specialist, Douglas Young Wellness Recovery Center
Community Research Foundation
07.2014 - 02.2015
- County contracted mobile crisis response team, providing assessments to urgent field referrals assisting those aged 60 and over in need of mental health assessment, crisis management, and compassionate support
- Provided short term, strength based case management to not only the identified person in need, but to the family system in the home, or skilled residential facility
- Tasked with building relationships through community outreach to increase awareness of county programs; successful in creating memorandums of understanding with Hospitals, Substance Use Disorder programs and SDG&E
- Duties included coordination of services with SD Police Department, Aging and Independent Services, and local hospitals on a daily basis
Program Therapist, Residential Level 12/14, Emerald Day Treatment Program
San Diego Center for Children
02.2011 - 12.2012
- Provided individual, group, and family therapy to students living in in-patient care focusing on wellness, education, and evidence based practices
- Effectively managed clinical crises including suicidal ideation, homicidal ideation, self-harming behaviors and physical aggression
- Coordinated with Social Workers, Behavioral Coaches, Law Enforcement Representatives, and Court Appointed Special Advocates (CASA) to best meet the needs of each individual client
- Worked closely with Program Director and trained/supported milieu staff to implement therapeutic services, assisting students in working through their challenges, while remaining focused on meeting educational goals
- Attended and participated in Individual Education Plan (I.E.P) meetings, maintaining quality standards as set by school districts
- Coordinated and led monthly treatment meetings consisting of multi-disciplinary teams including, Psychiatrists, Social Workers, Psychologists and Chaplains
Business Analyst, QA Liaison, Customer Service Manager
Digital River
01.2000 - 01.2003
- Worked closely with the Director of Customer Service on a daily basis and facilitated any permanent changes affecting the department
- Acted as liaison between Customer Service and other departments at Digital River
- Drafted project ideas and submitted work orders in attempts to constantly increase efficiency and production within the department
- Included internal software analyses, ROI’s on incoming projects, and correspondence with external vendors wishing to provide software/hardware enhancements
- Worked executive management to draft and implement productivity tracking and quality assurance metrics/outcomes
- Established goals and monitored service recovery efforts to ensure that customer service commitments were met and time with customer engagement was productively invested
- Conducted training for employees on customer service, policy adherence and performance levels
Education
M.A. - Marital and Family Therapy
University of San Diego
San Diego, CA01.2008
B.A. - Business Administration – Leadership and Management
University of St. Thomas
St. Paul, MN01.2005
Current social media presence
Co-founder and Administrator, TIPP (Therapists in Private Practice). Currently one of the largest, most active, private groups in Facebook, hosting 25000 vetted licensed or pre-licensed mental health therapists around the world focused on training, consultation, and current events central to the mental health vocation.
Timeline
Therapist in Private Practice
Self Employed
07.2023 - Current
Program Administrator, Agewise Strength Based Case Management, Institutional Case Management
Telecare Corporation
05.2022 - 07.2023
Program Manager, Logan Heights FHC, Mission Beach FHC, Sherman Heights FHC
Family Health Centers
12.2021 - 05.2022
Crisis Therapist - First Responder
Carver County - Health and Human Services
02.2020 - 12.2021
Psychotherapist
Center for Victims of Torture
06.2019 - 02.2020
Program Director, Heartland Wellness Recovery Center
Community Research Foundation
03.2016 - 10.2018
Assistant Program Director, Heartland Wellness Recovery Center
Community Research Foundation
02.2015 - 03.2016
Geriatric Specialist, Douglas Young Wellness Recovery Center
Community Research Foundation
07.2014 - 02.2015
Program Therapist, Residential Level 12/14, Emerald Day Treatment Program
San Diego Center for Children
02.2011 - 12.2012
Business Analyst, QA Liaison, Customer Service Manager
Digital River
01.2000 - 01.2003
B.A. - Business Administration – Leadership and Management
University of St. Thomas
M.A. - Marital and Family Therapy
University of San Diego