JAMES VOLPICELLO
Plainview,NY
Summary
Accomplished relationship management professional with experience in sales, auditing, project management and customer service. Key strengths in relationship management, training, and problem resolution.
Overview
19
19
years of professional experience
Work History
Major Account Executive, GEM
XEROX XBS CARR BUSINESS SYSTEMS
Long Island, NY
03.2010 - 03.2024
- Managed existing major accounts in Government, Education, and Medical Field
- Completed Xerox's Leadership Development Program
- Maintained relationships with existing clients and expand portfolio within
- Established and built new business relationships
- Established and sustain sales activities: appointments, demos, phone calls, and database updates
- Performed effective needs determination presentation assessments
- Worked with admin team to ensure accuracy of invoices and contracts on top tier clients
- Kept current with equipment, IT hardware & software products, sales techniques, and technology
- Mentored new account executives on sales cycle, closing appointments and processes.
- Identified opportunities for upselling and cross-selling products and services.
- Prospected and identified potential customers through outbound cold calling, email campaigns, and social media outreach.
- Cultivated relationships with C-level executives within the target accounts.
Regional Sales Executive
NAVISTAR FINANCIAL
NY,NJ,PA
10.2008 - 01.2010
- Prospected and provided finance and/or lease quotes to customers and dealers throughout wide geographical area in the Northeast
- Built and maintained relationships with customers and dealers; collected and analyzed financial documents; and researched credit history
- Developed customer and dealer marketing communications within the territory
- Exceeded sales goal from $12 M to $16.9 M
- Performed collections on delinquent accounts.
Field Services Representative, Consumer Distribution Finance (CDF)
GE CAPITAL SOLUTIONS
Long Island, NY
02.2005 - 10.2008
- Performed physical inspections of dealer inventories and reconciled with CDF records through effectively communicating with account managers
- Assessed condition of collateral with prompt and accurate reporting to confirm CDF collateralized position
- Collected all funds due to CDF and conducted repossessions as prescribed
- Examined dealer records in order to ensure compliance with repayment and remittance agreements
- Built and maintained relationships with GE CDF customers.
Education
BBA - Business Administration Marketing
Marist College
Skills
- Customer Relationship Management
- Account Management
- Client Engagement
- Key relationship development
- Customer Engagement
- Consultations
- Strategic Planning
- Contract Negotiation
- Issue Resolution
- Upselling strategies
- Pipeline Management
Accomplishments
- Million Dollar Producer 2017-2019
- Presidents Club Winner 2017, 2018
- MPS Quota Met or Exceeded 2012-2023
Activities/Volunteer
- Long Island Dodgers Nation Baseball: Manager, Coach
- Plainview Little League; Manager, Coach
Timeline
Major Account Executive, GEM
XEROX XBS CARR BUSINESS SYSTEMS
03.2010 - 03.2024
Regional Sales Executive
NAVISTAR FINANCIAL
10.2008 - 01.2010
Field Services Representative, Consumer Distribution Finance (CDF)
GE CAPITAL SOLUTIONS
02.2005 - 10.2008
BBA - Business Administration Marketing
Marist College
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