James Voyles
Horn Lake,United States
Summary
Dedicated Maintenance Supervisor offering seven years of successful team management in maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Service Technician
Automatic Air Conditioning, Heating & Plumbing
01.2023 - Current
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Showcased adaptability by working on diverse projects spanning industries such as healthcare, hospitality, retail, and education sectors.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Facilities Manager
Top Of Line Counter Tops
Memphis, TN
01.2022 - 07.2022
- Built up, laid out, and fabricated custom laminate countertops.
- Maintained and repaired industrial saws and dust collection equipment.
- Maintained a safe and clean working environment.
- Maintained building: lights, heaters, air conditioning, etc.
- Maintained delivery vehicle.
- Maintained stock and inventory.
- Received and verified inventory deliveries on weekly basis.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Improved manufacturing processes by implementing new techniques and methods for increased efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Maintenance Director
Plough Towers
11.2014 - 06.2021
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Supervised employee performance, preventive maintenance and safety.
- Developed and implemented building operations and maintenance policies.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Sourced outside contractors for special projects and oversaw bidding and selection processes.
- Monitored building systems and directed preventive maintenance.
- Provided guidance to management regarding project bids for onsite improvements.
Service Technician
Roy May AC & Heating
06.2004 - 11.2014
- Evaluated systems according to predetermined checklist and noted issues.
- Connected heating or air conditioning equipment to water, fuel or refrigerant sources to form complete circuits.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components and wiring.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Complied with applicable standards, policies and procedures.
- Kept selection of supplies on hand to handle common requirements efficiently.
- Performed routine maintenance on diverse systems.
- Kept accurate records of work activities, time, materials, and faults on work orders.
Education
GED -
MS General Education Diploma
Horn Lake, MS05.2024
Some College (No Degree) - Air Conditioning Principles
State Technical College
Memphis, TNSkills
- Contractor oversight
- Department oversight
- Materials requisition
- Preventive Maintenance
- Flexible and Adaptable
- Analytical and Critical Thinking
- Decision Making
- Personnel Management
- Tool and Parts Inventory Oversight
- Safety Compliance
- Job Prioritizing
- Schedule Preparation
- Vendor Relations
- Visual Inspection
- Performance Evaluations
- Standards Conformance
- Skilled Maintenance and Repair
- Tools and Equipment Maintenance
- Hand and Power Tool Operation
- Professional Communication
- Machinery Operations
- Vehicle and Equipment Operation
- Accurate and Precise
- Customer Relations
- Quality Assurance
- Time Management
- Dependable and Consistent
- Construction Methods
- Enterprise Project Management
- Multitasking and Prioritization
Certification
- ACCA Type I & II EPA Refrigeration License - Current
- North American Technician Excellence (NATE) - Air Conditioning Service and Installation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchPaid time offPersonal development programsCompany CultureQuote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Service Technician
Automatic Air Conditioning, Heating & Plumbing
01.2023 - Current
Facilities Manager
Top Of Line Counter Tops
01.2022 - 07.2022
Maintenance Director
Plough Towers
11.2014 - 06.2021
Service Technician
Roy May AC & Heating
06.2004 - 11.2014
GED -
MS General Education Diploma
Some College (No Degree) - Air Conditioning Principles
State Technical College
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