Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Waddell

Fort Oglethorpe,GA

Summary

Dynamic Freight Broker Team Lead at Avenger Logistics with a proven track record in logistics management and customer engagement. Expert in negotiating competitive rates, enhancing operational efficiency, and fostering strong relationships with carriers. Recognized for improving delivery times and customer satisfaction through effective communication and attention to detail.

Overview

10
10
years of professional experience

Work History

Freight Broker Team Lead

Avenger Logistics
10.2021 - Current
  • Monitored market and negotiated rates based on trends.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Contacted existing customers to update accounts and confirm deals.
  • Tracked shipments and trucks out on deliveries.
  • Expanded the company''s network of reliable carriers, improving overall operational efficiency.
  • Coordinated shipments, ensuring seamless transportation from origin to destination points.
  • Streamlined operations for improved delivery times through effective communication with carriers and clients.
  • Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.

Universal Banker

Truist Bank
09.2019 - 10.2021
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.

Customer Service Representative

Publix
07.2015 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Heritage High School
Ringgold, GA

No Degree -

Chattanooga State Community College
Chattanooga, TN

Skills

  • Customer engagement
  • Transportation regulations
  • Data entry
  • Shipment tracking
  • Route planning
  • Freight documentation
  • Logistics management

Timeline

Freight Broker Team Lead

Avenger Logistics
10.2021 - Current

Universal Banker

Truist Bank
09.2019 - 10.2021

Customer Service Representative

Publix
07.2015 - 09.2020

Heritage High School

No Degree -

Chattanooga State Community College

Similar Profiles

CREATE PROFILE