Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

James Wade

Lewistown,Pennsylvania

Summary

Customer-oriented General Manager with 23 1/2 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

General Manager

Fastenal Company
08.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth by 20% while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and margins. Gained 3-5% margin increase.

Onsite Account Manager

Fastenal Company
10.2017 - 07.2022
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales goals for last 5 years..
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price. Typical cost reduction was 2-5%

General Manger (Fastenal Main Store)

Fastenal Company
07.2004 - 09.2017
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Education

Bachelor of Science - Business

The Pennsylvania State University
State College, PA
12.1999

Skills

  • Cost Analysis and Savings
  • Purchasing
  • Interpersonal Skills
  • Leadership
  • Sales Expertise
  • Verbal and Written Communication
  • Profit and Loss
  • Operations Management
  • Inventory Control
  • Coaching and Mentoring

Accomplishments

  • Top Onsite in the Region open more than two years in 2020
  • 12 for 12 hitting monthly sales goals in 2021 and 2022
  • Multiple years ranked in the top 5 business units in branch score card system.
  • 20% plus sales growth for the last 5 years.
  • Recognized as one of the top business units in Margins and freight over the 5 years.

Timeline

General Manager

Fastenal Company
08.2022 - Current

Onsite Account Manager

Fastenal Company
10.2017 - 07.2022

General Manger (Fastenal Main Store)

Fastenal Company
07.2004 - 09.2017

Bachelor of Science - Business

The Pennsylvania State University

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James Wade