James Wagar
Beaufort,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server,Bartender,Restaurant Manager
Fishcamp On 11th Street
02.2019 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Pest Control Technician
Terminix
11.2017 - 02.2019
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Prepared reports and kept detailed records of pest control activities.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Inspected crawlspace to determine if any moisture or structural damage was present.
- Quoted and sold termite protection,pest services as well as any crawl space corrective work to customers.
- Complied with safety guidelines and regulations with during pest control processes.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Server
Outback Steakhouse
11.2016 - 11.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
GED -
Lansingburgh High School
Troy, NY11.1995
Skills
- Staff Development
- Operations Management
- Sales Techniques
- Verbal and Written Communication
- Team Leadership
- Staff Management
Certification
Tips Certified -2020
Servesafe Certified-2023
Timeline
Server,Bartender,Restaurant Manager
Fishcamp On 11th Street
02.2019 - Current
Pest Control Technician
Terminix
11.2017 - 02.2019
Server
Outback Steakhouse
11.2016 - 11.2017
GED -
Lansingburgh High School
Tips Certified -2020
Servesafe Certified-2023
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