James Waite
Belmont,MI
Summary
- Flexible hard worker ready to learn and contribute to team success.
- Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
42
42
years of professional experience
Work History
Service Manager
Autocentric
Grand Rapids, MI
06.1982 - 08.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Ensured compliance with applicable laws and regulations related to services provided.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed customer billing statements for accuracy prior to release.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
Education
Associate of Applied Science - Automotive Technology
Ferris State University
Big Rapids, MI05-1982
Skills
- Employee Training and Development
- Resource Allocation
- Multiple Priorities Management
- Customer Service
- Estimating and Quoting
- Conflict Resolution
- Customer Service Management
- Schedule Management
Timeline
Service Manager
Autocentric
06.1982 - 08.2024
Associate of Applied Science - Automotive Technology
Ferris State University
Similar Profiles
Zainab BosudeZainab Bosude
Customer Service Representative at Autocentric GarageCustomer Service Representative at Autocentric Garage
Christina PurvisChristina Purvis
Teacher at Rockford Public SchoolsTeacher at Rockford Public Schools
Rowan TodishRowan Todish
Guest Service Representative at Mission BBQGuest Service Representative at Mission BBQ
Chris WalterChris Walter
Operations Director at Rama Restaurants-Park Ave BBQOperations Director at Rama Restaurants-Park Ave BBQ
CHRISTINA MCGARVEYCHRISTINA MCGARVEY
MEDICAL SCHEDULER at T2 Flex- Geisinger HealthMEDICAL SCHEDULER at T2 Flex- Geisinger Health