James Waite
Belmont,MI
Summary
- Flexible hard worker ready to learn and contribute to team success.
- Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
42
42
years of professional experience
Work History
Service Manager
Autocentric
Grand Rapids, MI
06.1982 - 08.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Ensured compliance with applicable laws and regulations related to services provided.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed customer billing statements for accuracy prior to release.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
Education
Associate of Applied Science - Automotive Technology
Ferris State University
Big Rapids, MI05-1982
Skills
- Employee Training and Development
- Resource Allocation
- Multiple Priorities Management
- Customer Service
- Estimating and Quoting
- Conflict Resolution
- Customer Service Management
- Schedule Management
Timeline
Service Manager
Autocentric
06.1982 - 08.2024
Associate of Applied Science - Automotive Technology
Ferris State University