Summary
Overview
Work History
Education
Skills
Timeline
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James Waite

Belmont,MI

Summary

  • Flexible hard worker ready to learn and contribute to team success.
  • Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

42
42
years of professional experience

Work History

Service Manager

Autocentric
Grand Rapids, MI
06.1982 - 08.2024
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Reviewed customer billing statements for accuracy prior to release.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Pitched in to complete various duties during peak periods or employee absences.

Education

Associate of Applied Science - Automotive Technology

Ferris State University
Big Rapids, MI
05-1982

Skills

  • Employee Training and Development
  • Resource Allocation
  • Multiple Priorities Management
  • Customer Service
  • Estimating and Quoting
  • Conflict Resolution
  • Customer Service Management
  • Schedule Management

Timeline

Service Manager

Autocentric
06.1982 - 08.2024

Associate of Applied Science - Automotive Technology

Ferris State University

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James Waite