James Walker
Fayetteville,GA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
14
14
years of professional experience
Work History
Assistant Division Manager
Fulton County Tax Commissioner's Office
03.2023 - Current
- Delegated tasks strategically, ensuring optimal utilization of individual strengths for maximum results.
- Develops training programs to ensure staff compliance with applicable codes, laws, rules, regulations, standards, policies and procedures; coordinates and organizes all policy and procedures for departmental manual; monitors staff compliance.
- Oversees billing and revenue collection activities for assigned division: manages staff in printing and coordinating mass bill print processes; reviews and verifies data to prepare for mass mailing; ensures accurate count and logs of all bills printed are reconciled with receivables digest; receives payments by walk-ins, mail, and web; provides accounting functions for payments to include reviewing, posting, reconciling, and depositing.
Tax Clerk Supervisor
Fulton County Tax Commissioner's Office
06.2021 - 03.2023
- Develop and implement office management procedures to increasing training team productivity and accuracy
- Supervise team members and provide constructive feedback, resulting in higher morale and increased employee retention
- Improve customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Delegate tasks to staff to organize and improve office efficiency
- Establish workflow processes, monitor daily productivity and implement modifications to improve overall performance of personnel
- Monitor and evaluate personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Conducted training sessions for new employees, sharing best practices and insights to facilitate a smooth onboarding experience.
Tax Tag Clerk
Fulton County Tax Commissioner's Office
02.2015 - 06.2021
- Ensured a smooth workflow by effectively managing multiple tasks simultaneously without compromising on quality or attention to detail.
- Maintained up-to-date knowledge of DMV policies and procedures to provide accurate guidance to customers.
- Provided exceptional customer service by quickly resolving issues related to vehicle titles, registrations, and license plates.
- Enhanced customer satisfaction by efficiently processing vehicle registrations and title transfers.
- Improved efficiency within the workplace by assisting coworkers when needed during peak hours or staff shortages.
Staffing Recruiter
The Walker Group
04.2010 - 02.2015
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
- Verified applicant references and employment details
- Developed recruiting strategies to identify qualified candidates and build network
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Master of Public Administration -
Keller Graduate School
Atlanta, GA12.2013
Skills
- Staff Management
- Project Management
- Coaching and mentoring
- Contract Management
- Verbal and written communication
- Microsoft Office Suite
- Relationship Building
- Delegation
Certification
Timeline
Assistant Division Manager
Fulton County Tax Commissioner's Office
03.2023 - Current
Tax Clerk Supervisor
Fulton County Tax Commissioner's Office
06.2021 - 03.2023
Tax Tag Clerk
Fulton County Tax Commissioner's Office
02.2015 - 06.2021
Staffing Recruiter
The Walker Group
04.2010 - 02.2015
Master of Public Administration -
Keller Graduate School
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