James Walker
Cleveland,OH
Summary
Driven Application Support Intern at Northeast Ohio Regional Sewer District, adept in SQL and software testing, enhanced user experience significantly. Excelled in collaborative bug resolution and software development lifecycle, demonstrating strong analytical and teamwork skills. Achieved notable improvements in system efficiency and user training, showcasing a results-focused approach to application support and development.
Overview
3
3
years of professional experience
3
3
Certification
Work History
Application Support Intern
Northeast Ohio Regional Sewer District
11.2022 - Current
- Providing technical support and troubleshooting assistance to end-users of software applications.
- Application development- outlining app planning, creation, testing, deploying, and maintenance
- Collaborate with developers to identify and resolve bugs and other issues, as well as participate in the testing and implementing of new software releases.
- Maintaining documentation, and providing training to new users.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Report and dashboard development using SQL and data analysis
Store Associate
Aldi USA
11.2021 - 11.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Maintained tidy and organized store to comply with cleanliness standards.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Education
BBA - Management Information Systems
Cleveland State University
Cleveland, OH12-2024
Skills
- Software Development Lifecycle
- SQL
- Business Requirements Gathering
- Software Testing
Certification
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Power Platform Fundamentals
- Microsoft Certified: Azure Data Fundamentals
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
Timeline
Application Support Intern
Northeast Ohio Regional Sewer District
11.2022 - Current
Store Associate
Aldi USA
11.2021 - 11.2022
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Power Platform Fundamentals
- Microsoft Certified: Azure Data Fundamentals
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
BBA - Management Information Systems
Cleveland State University
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