James Walker
San antonio,TX
Summary
Dynamic Fire Alarm Technician with experience at Fire King of San Antonio, excelling in system troubleshooting and installation. Proven ability to enhance customer satisfaction through effective communication and compliance with NFPA standards. Skilled in low-voltage systems and blueprint reading, consistently delivering high-quality service and solutions.
Reliable Fire Alarm Technician skilled in reading blueprints and instructions to fully understand project scope. Hardworking employee identifies system issues and resolves problems. Smart and determined with highly developed decision-making skills.
Performance-driven Fire Alarm Technician determined to provide excellent service and assistance to customers. Enthusiastic worker promoting excellent attendance record.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fire Alarm Technician
Fire KIng of San Antonio
06.2025 - 10.2025
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Fully installed fire alarms and various security devices.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Read and understood product manuals and blueprints.
- Sustained ongoing expertise in fire and safety regulations, confirming compliance of installed systems.
- Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
- Installed and tested fire detection and suppression systems.
- Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
- Demonstrated features and functionality of alarm systems to customers.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Tested all newly installed fire alarms.
- Responded to maintenance calls and troubleshot devices.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
Arborist
Aldrich Tree Service
08.2023 - 06.2025
- Demonstrated tree-health science experience by delivering fact-based solutions to specific arboricultural concerns.
- Removed stumps marked centuries after initial felling.
- Maintained and operated wood chipper safely to minimize accidents and keep equipment properly functioning.
- Used ladders, ropes, harnesses and other protective equipment to climb trees and to identify arboricultural pathology concerns.
- Serviced machinery according to consistent mechanical knowledge both in-shop and in office.
- Felled trees carefully to avoid damage to property and landscape.
- Cut back and trimmed bushes and hedges to support well-designed landscapes.
- Trimmed and removed tree limbs in contention using safety measures.
- Removed and disposed of undesirable and dead limbs.
- Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
- Identified and tended to tree diseases.
- Maintained work vehicles and equipment.
- Cleared grounds of limbs, snow and trash.
- Loaded and unloaded trucks and trailers.
- Performed basic tree pruning, watering and fertilizing.
- Identified plant diseases and researched methods for mitigation.
- Advised customers on proper tree or shrub care to promote healthy growth and improve appearance.
- Used ropes and chains to reach hard-to-reach branches for trimming and pruning.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Chopped and trimmed trees and operated chipping equipment for limbs.
HVAC Service Tech
Above All Air
01.2021 - 02.2023
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Filled out detailed work orders for each job completed.
- Repaired and replaced motors, bearings and belts.
- Traveled to job sites for both scheduled and emergency appointments.
- Repaired and replaced heating and air conditioning systems for commercial customers in [Type] industry.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
General Manager
Auto Service Experts
01.2016 - 03.2020
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
HVAC Service Manager
Unitech Inc
04.2009 - 03.2015
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored service staff performance and provided feedback for improvement.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
High School Diploma -
James Madison High School
San Antonio, TX04-1999
Skills
- Fire alarm systems
- Equipment testing
- Specification and schematics assessments
- Equipment programming and calibrating
- Written and verbal communication
- Effective customer communication
- Installation and repairs
- Schematic reading
- Low-voltage systems
- Fire alarm installation
- Blueprint reading
- NFPA
- Professional communication
- System troubleshooting
- Electrical wiring
Certification
- Licensed - state FAL
Timeline
Fire Alarm Technician
Fire KIng of San Antonio
06.2025 - 10.2025
Arborist
Aldrich Tree Service
08.2023 - 06.2025
HVAC Service Tech
Above All Air
01.2021 - 02.2023
General Manager
Auto Service Experts
01.2016 - 03.2020
HVAC Service Manager
Unitech Inc
04.2009 - 03.2015
High School Diploma -
James Madison High School